Agency Manager - State Farm Agent Team Member Phoenix

Agent Chris Wing; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Chris Wing State Farm Agency in Phoenix is seeking an Agency Manager to lead our team, strengthen daily operations, and drive continued growth. This hands-on role balances people management, sales performance, and exceptional customer service.

You will implement business strategies with the owner, coach staff, monitor performance metrics, and coach a winning culture. If you are a proven leader who thrives on challenges and building relationships, we'd love to meet you.

Qualifications

• Proven leadership, management, or supervisory experience.

Responsibilities

• Lead, motivate, and develop team members to meet agency goals.
• Coach on sales conversations and customer needs assessments.
• Drive marketing initiatives and community outreach.
• Oversee daily office operations and ensure service standards.
• Ensure adherence to State Farm requirements and regulations.

Skills

Leadership

Sales mindset

Communication

Team development

Conflict resolution

Job description

Full Time in Phoenix

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Agency Manager – Chris Wing State Farm Agency

Location 3202 E Greenway Rd, Suite 1627, Phoenix, AZ 85032

You May Be a Great Fit as Our Agency Manager If...

• You lead by example. You hold yourself accountable, take ownership of challenges, and inspire others to perform at their best.
• You’re a natural problem-solver. You don't wait for someone else to find the answer. You take initiative, overcome obstacles, and follow through until the job is done.
• You know how to motivate a team. You enjoy coaching, developing talent, celebrating wins, and helping others achieve their goals.
• You’re driven by results. You thrive in a goal-oriented environment, understand the importance of performance metrics, and know how to turn opportunities into measurable growth.
• You communicate with confidence. Whether you're guiding a team member, helping a customer, or navigating a challenging situation, you remain professional, clear, and solution-focused.
• You care about people. You believe that building genuine relationships, supporting your community, and doing what's right for customers are the foundations of a successful business.

About Our Agency

At Chris Wing State Farm Agency, we're passionate about helping people protect what matters most while building lasting relationships within our community.

We believe a successful agency is built on trust, accountability, teamwork, and a commitment to doing the right thing. Our goal is to create an environment where customers feel valued, team members feel supported, and hard work translates into meaningful opportunities for professional and personal growth.

We're not just looking for someone to manage daily operations.

We're looking for a leader who wants to make an impact, develop a winning team, and play a key role in growing our agency.

If you're motivated by challenges, passionate about helping others succeed, and excited about building something meaningful, we'd love to meet you.

Position Overview

We are seeking a motivated, results-driven Agency Manager to help lead our team, strengthen daily operations, and drive continued agency growth.

In this role, you'll work closely with the Agency Owner to execute business strategies, develop team members, improve office performance, and deliver an exceptional customer experience.

The ideal candidate is a hands-on leader who can balance people management, sales performance, customer relationships, and operational excellence. You'll be expected to lead by example, identify opportunities for improvement, and take ownership of results.

Key Responsibilities

Leadership & Team Development

• Lead, motivate, and support team members in achieving individual and agency goals.
• Provide ongoing coaching, training, and performance feedback to strengthen team effectiveness.
• Foster a positive, accountable, and results-oriented team culture.
• Help establish clear expectations and ensure consistent follow-through on responsibilities.
• Identify opportunities to improve employee performance, engagement, and professional development.

Business Development & Sales Growth

• Help drive agency growth by identifying new business opportunities and strengthening existing customer relationships.
• Monitor sales performance, conversion rates, retention, and other key performance indicators.
• Coach team members on effective sales conversations, customer needs assessments, and appropriate product recommendations.
• Support marketing initiatives, lead generation efforts, and community outreach activities.
• Work with the Agency Owner to develop and execute strategies that support agency production and growth objectives.

Agency Operations & Customer Experience

• Oversee daily office operations to ensure efficiency, organization, and consistent service standards.
• Maintain accountability for customer follow-up, workflow management, and timely resolution of outstanding issues.
• Assist with escalated customer concerns and ensure a professional, solutions-focused approach.
• Identify operational challenges and implement processes that improve productivity and the customer experience.
• Support adherence to State Farm requirements, agency procedures, and applicable insurance regulations.

What We're Looking For

• Proven leadership, management, or supervisory experience with the ability to motivate and develop others.
• Strong sales mindset with a demonstrated ability to achieve goals and drive business growth.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Highly

Compensation

$60,000.00 - $85,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.