Agency Manager - State Farm Agent Team Member

Sfrochester; Rochester (MN); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Flexible schedule

Free food & snacks

Paid time off

Job summary

Sfrochester in Rochester, MN, is seeking an Agency Manager to lead office operations and enhance customer engagement. The successful candidate will oversee daily activities, mentor team members, and drive marketing efforts to support agency growth. Ideal candidates will hold strong leadership and communication skills, have previous experience in insurance or customer service, and be able to obtain required state insurance licenses. Additionally, the role offers a competitive salary range and various employee benefits.

Qualifications

• Demonstrated leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Prior insurance, business, or customer service experience preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Oversee day-to-day activities within the agency office.
• Support team members through coaching and coordination of workflow.
• Contribute to marketing initiatives and outreach within the community.
• Track and analyze business metrics to support growth objectives.
• Ensure compliance with established policies and procedures.

Skills

Leadership experience

Strong communication skills

Organizational skills

Problem-solving

Customer service

Job description

Full Time in Rochester - MN

Location: 1903 S Broadway, Rochester, MN 55904

Shawn Christensen State Farm is looking for an Agency Manager to provide leadership within the office and oversee business development, customer engagement, and operational processes. The role contributes to office performance goals and supports long-term customer relationships.

Ideal Candidates

• You take ownership and follow through until the issue is fully resolved.
• You communicate clearly and confidently, even when the situation is stressful or urgent.
• You thrive on solving problems and aren’t afraid to dig in, investigate, and get answers.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Responsibilities

• Oversee day-to-day activities within the agency office.
• Support team members through coaching and coordination of workflow.
• Contribute to marketing initiatives and outreach within the community.
• Track and analyze business metrics to support growth objectives.
• Ensure compliance with established policies and procedures.

Qualifications

• Demonstrated leadership or supervisory experience.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Prior insurance, business, or customer service experience preferred.
• Must be able to obtain applicable state insurance licenses.

Benefits

• 401(k) matching
• Company parties
• Flexible schedule
• Free food & snacks
• Paid time off

Compensation

$60,000.00 - $120,000.00 per year