Agency Manager Home Health Care Agency

One You Love Homecare Skokie; Evanston (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Holidays

Flexible Work Options

Education Support

Competitive Wages

Bonus based on performance

Employee discounts

Paid time off

Training & development

Work-Life Integration

Community & Purpose-Driven Benefits

Job summary

One You Love Homecare Skokie is seeking an Agency Manager to lead day-to-day operations, shape growth, and ensure compliance with Illinois regulations. You’ll oversee scheduling, billing, and client services while building a capable team of caregivers and office staff.

The role requires strong leadership, a healthcare background, and a dementia certification or equivalent experience. Reporting to the owner, you’ll manage intakes, care plans, audits, and licensing readiness, with after-hours

Qualifications

• 2–5 years of management experience in home care, healthcare, or a related service industry.
• Bachelor's in healthcare administration, business, or related field or equivalent real-world experience.
• Dementia certification (NCCDP Certified Dementia Practitioner, Alzheimer's Association EssentiALZ, or Certified Dementia Specialist) or 2+ years of dementia-care leadership experience.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead daily operations — ensure smooth workflows and full regulatory compliance.
• Own agency policies, procedures, and service standards, including scheduling, billing, and client service.
• Recruit, hire, train, supervise, and develop caregivers and office staff.
• Ensure shifts are covered and handle call-outs and emergencies with a calm plan.
• Conduct comprehensive intakes and build individualized care plans; be the point of contact for families.
• Maintain meticulous records, run quality audits, and prepare for licensing inspections.
• Uphold OSHA, infection-control, and universal-precaution standards; keep safety practices current.
• Support management of the agency budget, including hours, margin, and growth.
• Serve as after-hours contact and backstop for shift coverage.

Skills

Management

People skills

Calm under pressure

Education

Bachelor's in healthcare administration, business, or related field

Tools

EMR systems

Microsoft Office (Excel)

Job description

Benefits

• Paid Holidays
• Work-Life Integration & Family Support
• Professional Development & Education Support
• Flexible Work Options
• Workers' Compensation
• Competitive Wages/Salaries
• Community & Purpose-Driven Benefits
• Convenience & Lifestyle Perks
• Training & development
• Bonus based on performance
• Employee discounts
• Paid time off

We're more than caregivers - we're like family. At One You Love Homecare, we help older adults in our community live at home with dignity, comfort, and independence — and we take care of the people who make that possible. We're a growing, locally owned agency, and we're looking for the person who will help us build something people are proud to be part of.

About the role

As our Agency Manager, you'll run the day-to-day and set the tone. It's strategic and hands-on — one hour you're shaping how we grow, the next you're solving a scheduling gap or welcoming a new family. You'll report directly to the owner and serve as our licensed Agency Manager with the Illinois Department of Public Health, so this is a role of real trust and real ownership.

What you'll do

• Lead daily operations — ensure smooth workflows, and full compliance with local, state, and federal regulations.
• Own agency policies, procedures, and service standards, and keep scheduling, billing, and client service running seamlessly.
• Build and guide the team — recruit, hire, train, supervise, and develop both caregivers and office staff.
• Make sure every shift is covered, and handle call-outs and emergencies with a composed, ready plan.
• Champion the client experience — conduct comprehensive intakes, build individualized care plans, be the person families can call, and resolve concerns with heart and understanding.
• Keep meticulous records, run quality audits, prepare for licensing inspections, and track the metrics that tell us how we're doing.
• Uphold OSHA, infection-control, and universal-precaution standards, and keep our safety practices current.
• Support management of the agency budget and watch the numbers that keep us healthy — hours, margin, and growth.
• Be our after-hours point of contact, and the backstop when a shift needs covering — with a calm plan, not a scramble.

What success looks like

• Clients are happy and stay with us — strong satisfaction and retention.
• Caregivers feel supported and stick around past their first 90 days.
• We pass every inspection clean, with background checks and training always current.
• The territory grows steadily, at a margin that keeps the lights on and the raises coming.

Who you are

• 2–5 years of management experience in home care, healthcare, or a related service industry.
• Bachelor's in healthcare administration, business, or a related field — or equivalent real-world experience.
• A strong, warm leader: organized, calm under pressure, and genuinely good with people.
• Knowledgeable about home-care regulations and best practices.
• Because we provide dementia and cognitive-support care, this role serves as our Alzheimer's Services Supervisor. You either hold — or are ready to earn — a recognized dementia certification (NCCDP Certified Dementia Practitioner, Alzheimer's Association EssentiALZ, or a Certified Dementia Specialist credential), or you bring 2+ years of dementia-care experience including a year in a lead/management role. Illinois asks for 8 hours of dementia training each year, and we'll support you in it.
• Comfortable with scheduling systems, EMRs, and Microsoft Office (Excel included).
• A natural at juggling priorities, delegating, and navigating through the occasional crisis.
• Valid driver's license and reliable transportation.

Schedule / Expected Work Hours

Monday - Friday, 9:00 AM --5:00 PM; with some on-call responsibilities as part of caring for clients around the clock.

Tell us a little about yourself and why home care matters to you. We read every application — and we'd love to meet you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to One You Love Homecare Corporate.