Care Manager

HomeWell Senior Care, Inc.; Stamford (CT); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

HomeWell Senior Care, Inc. in Stamford, CT is seeking a Care Manager to coordinate, implement, and supervise the delivery of services for agency clients. You will ensure adherence to regulatory standards and maintain client records, reporting to the Operating Manager / Owner.

The role requires strong communication, problem-solving, and leadership to supervise caregivers and advocate for clients and families. Benefits include 401(k) matching, bonus, PTO, and training opportunities.

Qualifications

• Minimum two years of home care experience.
• Valid driver’s license and reliable transportation.
• Excellent written and verbal communication.
• Ability to supervise and evaluate care providers.
• Advocate for clients and families.
• Pass criminal background check.
• Positive, professional business image.

Responsibilities

• Complete Client Assessment packet for each new client.
• Develop and implement a written care plan with input from client or designated representative.
• Collect fees for initial services at assessment or first day of service.
• Provide caregiver introduction and review care plan with client and caregiver.
• Supervise client care to ensure adherence to care plan and safety.
• Regularly communicate with client or designate client representative.
• Conduct in-home support visits and reassessments as needed.
• Coordinate with other services to ensure comprehensive care.
• Document supervision and maintain client records according to policy.
• Provide training to staff in client’s home and via office.

Skills

Two years experience in home care

Communication skills

Attention to detail

Problem solving

Initiative

Supervisory skills

Background check

Driver's license

Positive professional image

Job description

Summary

The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Minimum Qualifications

• Two years of experience in home care, home health or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience including clients, families, care providers and other professionals.
• Must possess impeccable follow up and attention to detail and be able to exercise initiative, problem solve, apply sound judgment.
• Able to supervise, assess and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must present a positive and professional business image.
• Must pass a criminal background check.

Essential Duties And Responsibilities

• Complete Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative. Each care plan shall include:
  • Client’s functional limitations;
  • Nutritional needs and food allergies for meal preparation;
  • Home medical equipment and supplies relevant to the care plan;
  • Type and schedule of services to be provided, including frequency;
  • Non-medical tasks requested.
• Collect fees for initial services at the time of assessment or by the first day of service.
• Provide caregiver introduction for first scheduled shift; review care plan with client and caregiver and set expectations for service delivery; ensure client in-home binder with a printed copy of the care plan is easily accessible in the client’s residence.
• Supervise client care provided by agency personnel to ensure:
  • Caregiver review the client’s care plan prior to service provision and whenever there is a change in the care plan.
  • Caregivers comply with the care plan.
  • Caregivers implement proper infection control practices.
  • Caregivers observe, recognize and immediately report changes in the client’s service needs or condition.
  • Caregivers are familiar with and implement emergency procedures for clients.
  • Caregivers possess the necessary skills required for service needs.
  • All necessary supplies and equipment are available on-site for safe client care.
  • Provided services fall within the scope of the agency’s license.
• Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
• Perform scheduled and non-scheduled in-home client support visits.
• Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
• Participate in coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services.
• Investigate issues related to client care and client or employee well-being.
• Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the client’s home, via telephone and/or in the agency office.
• Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management.
• Assist with the development and revision of client care policies and procedures.
• Participate in personnel evaluations for caregivers.

Physical and Environmental Demands:

Travel to client’s place of residence using a reliable means of transportation.

Organizational Relationship:

Reports directly to Operating Manager / Owner

Classification:

Exempt

Position Type and Expected Hours of Wo

Full-time

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

Compensation: $70,000.00 - $85,000.00 per year

An Industry-Leading, Nation-Wide Team

At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.

Specific benefits vary by location, but our company-wide philosophy is to treat all employees with honor and respect. Our business model is centered around providing quality, reliable and compassionate individualized care, and we cannot do that without employees who feel valued.

We understand the work you do can be challenging, and we know that you are vital to the well-being of our clients. At the end of the day, it is important to us that you feel fulfilled in knowing your work has meaning and that you are valued for it, both by clients and by HomeWell Care Services.