Agency Claims Specialist

The Jonus Group; Berwyn (PA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Casual office environment

Job summary

The Jonus Group seeks a highly skilled Claims Specialist to manage the end-to-end claims process in a dynamic agency setting, with a focus on commercial property and casualty.

You will review, investigate, and resolve claims, communicate with insureds and carriers, and maintain detailed records. A Property & Casualty license and proficiency with AMS360/ImageRight/MS Office are required, along with a collaborative, professional team environment.

Qualifications

• Must hold a valid Property & Casualty license or be able to obtain one with assistance.
• Proficient in Microsoft Office Suite.
• Familiar with AMS360 and ImageRight or able to learn quickly.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication with leadership and customers.
• Ability to work independently with minimal supervision.
• Professional interpersonal skills for diverse interactions.
• Strong organizational skills with multi-tasking ability.
• Team-oriented and receptive to feedback.

Responsibilities

• Review and process incoming claims promptly and accurately, following regulatory and company standards.
• Request and track necessary information from customers for accurate submissions.
• Investigate and resolve complex claim issues.
• Maintain detailed records of all claims activity and findings.
• Communicate with customers and carriers about status and next steps.
• Monitor large claims and maintain ongoing communication from notification to closure.
• Notify leadership of large claim concerns or issues.
• Provide exceptional customer service addressing concerns and complaints.
• Analyze and investigate to identify potential fraud.
• Generate loss run reports monthly, quarterly, and annually for stakeholders.
• Perform additional duties as assigned.

Skills

Regulatory compliance

Customer service

Analytical skills

Communication skills

Independent work

Organizational skills

Team collaboration

Fraud detection

Education

Property & Casualty license

Tools

AMS360

ImageRight

Microsoft Office Suite

Job description

Job Description

Seeking a highly skilled and experienced Claims Specialist to join a team. This role is pivotal in managing the claims process from initial notice to resolution, ensuring a seamless experience for our customers. The ideal candidate will have prior experience managing claims at an agency level, and will possess a strong understanding of commercial property and casualty insurance.

Compensation Package

• Salary: $80,000 - $100,000 annually, commensurate with experience.
• Benefits:
  • Comprehensive health, vision, dental, and life insurance.
  • Opportunities for professional growth in a collaborative and casual office environment.

Responsibilities

• Review and process incoming claims promptly and accurately, adhering to regulatory and company standards.
• Request and track necessary information from customers for accurate claim submissions.
• Investigate and resolve complex claim issues.
• Maintain detailed records of all claims activity, including correspondence and findings.
• Communicate regularly with customers and carriers to provide updates on claim status and next steps.
• Monitor and manage large claims, ensuring continuous communication with insured parties from notification to closure.
• Notify senior leadership of any large claim concerns or issues.
• Provide exceptional customer service by addressing customer concerns and complaints.
• Analyze and investigate claims to identify and prevent potential fraud.
• Generate monthly, quarterly, and annual loss run reports for internal and external stakeholders.
• Perform additional duties as assigned.

Qualifications/Requirements

• Valid resident Property & Casualty insurance license, or the ability to obtain and maintain one (assistance may be provided).
• Proficiency in Microsoft Office Suite.
• Familiarity with AMS360 and ImageRight, or the ability to quickly learn these systems.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with leadership, coworkers, insureds, and carriers.
• Ability to work independently with minimal supervision.
• Professional and tactful interpersonal skills to engage with diverse personalities.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Team-oriented mindset with a willingness to seek and provide feedback.