Commercial Lines Clams & Risk Management Support Leader

The Jonus Group; Onalaska (WI); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Jonus Group in Onalaska, WI seeks an experienced Commercial Lines Claims Manager to lead a specialized claims support team within a growing Property & Casualty agency. You will guide clients through complex claims and collaborate with carriers to achieve favorable outcomes.

As a key leader, you will oversee a small team, advocate for clients on large-loss matters, and contribute to operational excellence in the agency.

Qualifications

• Extensive experience in commercial lines claims within an agency or carrier side.
• Proven leadership experience or interest in stepping into a leadership role.
• Excellent communication with clients, carriers, and internal teams.
• Experience collaborating with carriers on complex claims.

Responsibilities

• Lead and develop a team including a Client Resource Coordinator and an OSHA/Risk Specialist.
• Serve as internal expert on complex commercial claims matters.
• Advocate for clients and collaborate with carriers to resolve claims.
• Guide large-loss, high-severity, and sensitive claims situations.
• Coordinate communication among clients, carriers, producers, and internal staff.
• Oversee claims workflows and ensure timely follow-up and resolution.
• Maintain high client satisfaction throughout the claims process.
• Support process improvement and department efficiency.

Skills

Commercial lines claims

Leadership experience

Client communication

Carrier collaboration

Applied Epic

Tools

Applied Epic

Job description

Job Summary

Seeking an experienced Commercial Lines Claims Manager to lead a specialized support team within a growing Property & Casualty agency. This role is ideal for a claims professional who thrives on problem-solving, guiding clients through complex situations, and collaborating with carriers to achieve successful claim outcomes. As a key leader, you will oversee a small team, serve as a trusted resource for intricate claims advocacy, and contribute to the agency's operational excellence.

Job Description

Claims & Risk Management Support Leader

Compensation Package

• Base Salary: Up to $96,000, commensurate with experience.
• Benefits: Comprehensive benefits package.

Responsibilities

• Lead and develop a team comprising a Client Resource Coordinator and a Risk Management/OSHA Support Specialist.
• Act as the agency's primary internal expert on complex commercial claims matters.
• Advocate on behalf of clients and collaborate with carriers to resolve challenging claims issues.
• Provide guidance on large-loss, high-severity, and sensitive claims situations.
• Coordinate communication among clients, carriers, producers, and internal stakeholders.
• Oversee claims-related workflows, ensuring timely follow-up and resolution of issues.
• Maintain a high level of client satisfaction throughout the claims process.
• Support process improvement initiatives and contribute to the department's operational efficiency.

Qualifications/Requirements

• Extensive experience in Commercial Lines claims, either within an agency or on the carrier side.
• Proven expertise in handling or supporting large commercial accounts and complex claims scenarios.
• Strong understanding of commercial insurance coverages and claims processes.
• Prior leadership experience or a demonstrated interest in stepping into a leadership role.
• Excellent communication skills for engaging with clients, carriers, and internal teams.
• Industry experience in contractor, manufacturing, transportation, auto dealership, or similar sectors is highly valued.
• Familiarity with Applied Epic or other agency management systems is preferred.