Ag Sales Support Representative

Ziegler Caterpillar; Altoona (IA); On-site; USD 91,000 - 136,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 15 days

9 paid holidays

401(k) with match

HSA contribution

Disability insurance

Parental leave

Education assistance

Fitness membership

Job summary

Ziegler Ag Equipment in Altoona, IA is seeking an Ag Sales Support Representative to enhance the after‑sales experience by organizing operator training, demonstrations, and tech support. You will promote service contracts, extended warranties, and support technology offerings while coordinating with account managers to drive loyalty and sales growth.

The role involves travel up to 50% and requires strong communication, farming know‑how, and a proactive approach to customer service.

Qualifications

• High School diploma or GED; Bachelor's in Ag preferred.
• 2+ years agriculture experience preferred.
• Strong communication and customer service skills.
• Willingness to travel up to 50%.

Responsibilities

• Organize and deliver operator training and onboarding sessions for equipment across Ziegler’s portfolio.
• Promote and sell extended warranties, service contracts, and customer support programs.
• Lead field demonstrations showcasing machine capabilities and precision technology.
• Provide basic technology support, helping customers navigate displays and data.
• Collaborate with Account Managers on deliveries, demonstrations and follow-ups.
• Document all customer interactions in the CRM to support alignment.
• Maintain knowledge of equipment and emerging ag tech through training.
• Support Ag Product Support teams with branch training needs.

Skills

Mechanical aptitude

Communication skills

Customer service

Clean driving record

Education

High School diploma or GED

Bachelor’s degree in Ag related field preferred

Job description

Ziegler Ag Equipment has an opening for an Ag Sales Support Representative (SSR) to serve and support our agricultural customer base. The primary focus of this role is to enhance the after‑sales experience by proactively engaging existing customers to promote service contracts and provide operational support. The SSR will apply and continue developing their understanding of farm operations and equipment applications to organize and facilitate equipment demonstrations and operator training. In addition, this role will support the various technology offerings to optimize the performance of our customers’ equipment.

Responsibilities

• Organize and deliver engaging operator training and onboarding sessions for equipment across Ziegler’s portfolio, including FENDT, Massey Ferguson, Gleaner, Brandt, Geringhoff, and CAT
• Promote and sell extended warranties, service contracts, and customer support programs that improve machine uptime and long-term ownership value
• Lead field demonstrations that showcase machine capabilities, precision technology, and performance benefits
• Serve as the frontline resource for basic technology support, helping customers navigate displays, connectivity tools, machine data, and precision ag features
• Collaborate closely with Account Managers and Sales Representatives on deliveries, demonstrations and follow-up activities that strengthen customer loyalty and support sales growth
• Document all customer interactions, demonstrations, and training activity in the CRM to support transparency and alignment across teams
• Maintain strong knowledge of equipment, competitive products, and emerging agriculture technologies through continuous training
• Support Ag Product Support teams by assisting with branch training needs to ensure cross-departmental proficiency
• Promote and reinforce safety best practices during all training, demonstrations, and equipment operation sessions

Qualifications

• High School diploma or GED required; Bachelor’s degree in Ag related field is preferred
• Strong mechanical aptitude and comfort operating agricultural equipment
• 2+ years of agriculture experience preferred
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly
• Strong work ethic with a proactive mindset and sense of urgency
• Ability to operate agricultural equipment safely and confidently
• Availability during off-hours and weekends to support customer emergency needs as required
• Personal attributes: Self-motivated, customer-focused, strong learning orientation, empathetic, confident, and collaborative
• Must have and maintain a clean driving record

Travel

• Up to 50% travel within assigned territory; minimal overnight travel

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing
• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The total compensation (base plus incentive) for this position

$90,700.00 to $136,000.00

Benefits

Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.