Aftersales CX Manager — Elevate Customer Experience

Mitsubishi Motors North America, Inc.; Columbus (OH); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

Car allowance

401(k) with company match

Tuition reimbursement

Paid time off

Hybrid work environment

Job summary

Mitsubishi Motors North America, Inc. (MMNA) invites you to join as Manager, Customer Experience - Aftersales, leading the customer journey across service, parts and dealer networks. You will guide a CX team, partner with internal groups and dealer partners, and drive measurable improvements in satisfaction and loyalty.

Requires 8+ years in automotive retail/OEM, a BA/BS, and strong analytics with training experience. Based at MMNA HQ in Franklin, TN with a hybrid schedule and occasional travel.

Qualifications

• 8+ years progressive automotive retail/OEM experience.
• BA/BS degree in Business, Communications, Marketing, Automotive Technology, or equivalent.
• Strong analytical and storytelling skills with data-driven decision making.

Responsibilities

• Lead, mentor, and measure performance of CX team (1 direct report).
• Oversee budget and revenue for CX - Aftersales.
• Develop and deploy training content and dealer partner programs.
• Collaborate with Legal on contracts and approvals within CX - Aftersales.

Skills

Automotive Aftersales experience

Analytical thinking

Influence without authority

Education

BA/BS Degree in Business, Communications, Marketing, Automotive Technology, or equivalent

Tools

Microsoft Office

VoC platforms

Learning Management systems

Job description

Mitsubishi Motors North America, Inc. (MMNA) invites you to join as Manager, Customer Experience - Aftersales, leading the customer journey across service, parts and dealer networks. You will guide a CX team, partner with internal groups and dealer partners, and drive measurable improvements in satisfaction and loyalty.

Requires 8+ years in automotive retail/OEM, a BA/BS, and strong analytics with training experience. Based at MMNA HQ in Franklin, TN with a hybrid schedule and occasional travel.