Last Mile Delivery Manager

Stellantis

Auburn (AL)

On-site

USD 120,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Health & well-being coverage

Paid time off (17+ holidays)

Company vehicle lease program

Family building benefits

Tuition reimbursement

Volunteer hours

Job summary

Stellantis is seeking a Last Mile Delivery Manager to own performance across North America’s final-mile network. You will drive on-time delivery, manage LLPs and carriers to defined standards, and benchmark the network against best practices.

This role blends daily execution with strategic improvement and cross-functional leadership. You will lead a team of analysts and coordinators, partner with procurement, and use Power BI to track KPIs and drive decisions.

Qualifications

Bachelor’s degree in supply chain, logistics, business, or related field.
Minimum 5 years of experience in transportation, last mile delivery, or logistics operations.
Proven track record of driving on-time performance and holding external partners accountable.
Strong analytical skills with KPI dashboards and reporting.
Excellent communication and relationship-management with stakeholders.

Responsibilities

Own end-to-end delivery experience across OE, aftermarket, ecommerce, and returns.
Drive on-time performance targets and rapid root-cause resolution.
Escalate and resolve customer-impacting service failures cross-functionally.
Lead last mile operations across all delivery flows and coordinate with warehousing.
Implement SLAs, carrier scorecards, and performance reviews with LLPs and carriers.
Manage carrier scorecard process end-to-end with accountability and transparency.
Collaborate with procurement to negotiate contracts and terms.
Benchmark performance against industry best practices and explore innovations.

Skills

Leadership

Analytical thinking

Communication

Stakeholder management

Cross-functional collaboration

Operations governance

Education

Bachelor’s degree in supply chain/logistics/business

Equivalent professional experience

Tools

Power BI

Transportation Management System (TMS)

Yard Management System (YMS)

Job description

The Last Mile Delivery Manager owns the performance, reliability, and customer experience of Stellantis’ final-mile delivery network across North America. This role is the front line of the customer promise: every dealer, independent aftermarket account, circular economy partner, AER (Accelerated Exchange and Return) location, and ecommerce customer depends on this team to deliver the right part, on time, every time. The Last Mile Delivery Manager drives on-time performance (OTP), holds Logistics Lead Providers (LLPs) and carriers rigorously accountable to defined standards, and continuously benchmarks the network against best-in-class practice to identify novel, innovative ways of doing business. This is a customer-obsessed, standards-driven leadership role that blends daily operational execution with long-term strategy and carrier performance management.

Customer Experience & On-Time Delivery:

Make customer service the defining measure of success — own the end-to-end delivery experience for dealers, independent aftermarket customers, and ecommerce buyers, and treat every missed delivery as a customer issue, not just an operational one.
Drive relentless focus on on-time performance (OTP) across all delivery flows, setting targets, tracking daily results, and leading rapid root‑cause resolution when performance slips.
Serve as the escalation point for service failures, working cross-functionally to resolve customer‑impacting issues quickly and communicate transparently with internal and external stakeholders.
Build and maintain strong working relationships with dealer networks and the Dealer Guild to represent the voice of the customer back into transportation strategy.

Daily Delivery Operations — All Flows:

Manage daily delivery execution across OE (Original Equipment), Independent Aftermarket, Circular Economy, AER, ecommerce, and all other outbound delivery flows, ensuring consistent service levels regardless of channel.
Monitor daily dispatch, routing, and delivery status in real time; proactively identify and resolve exceptions before they impact the customer.
Partner with DDS carriers, LLP outbound partners and regional carrier networks to ensure coverage and capacity align with daily and seasonal demand.
Coordinate closely with warehouse, dispatch, and inventory teams to ensure delivery readiness and minimize delay‑causing handoffs.

Carrier & LLP Accountability:

Implement, document, and enforce delivery standards and service‑level agreements (SLAs) across all LLPs and carriers — leaving no ambiguity about what “good” looks like.
Hold carriers and LLPs formally accountable through structured performance reviews, carrier scorecards, and corrective action plans when standards are not met.
Own carrier OTP, EPOD (Electronic Proof of Delivery) scan performance, and claims performance metrics; drive continuous improvement plans with underperforming partners.
Manage the carrier scorecard process end-to-end, ensuring metrics are accurate, timely, and tied to real consequences and recognition.
Interface with purchasing to help negotiate and manage contracts, rates, and performance terms with carriers and LLPs in partnership with procurement and sourcing teams.

Benchmarking, Innovation & Continuous Improvement:

Benchmark Stellantis’ last mile performance against industry best practices and competitor networks; bring outside perspective into the organization.
Champion novel and innovative approaches to last mile delivery — evaluating new technologies, route optimization tools, delivery models, and network designs that improve speed, cost, and reliability.
Identify and lead cost‑savings initiatives across the last mile network, contributing to enterprise cost‑reduction targets.
Partner with IAM (Independent Aftermarket) and TMS/YMS (Transportation/Yard Management System) implementation teams to modernize tools, data visibility, and automation across the network.
Use data and reporting (Power BI dashboards, carrier scorecards, KPI tracking) to guide decisions and present performance transparently to leadership.

Standards, Governance & Team Leadership:

Develop, document, and roll out consistent operating standards across all last mile flows and carrier partners.
Lead, coach, and develop a team of operations analysts, supervisors, and coordinators supporting last mile execution.
Support new launch readiness and special network projects (e.g., network optimization studies, greenfield studies, route redesigns).
Ensure compliance with safety, regulatory, and cross‑border requirements applicable to North American transportation operations.

Basic Qualifications:

Bachelor’s degree in supply chain, Logistics, Business, or a related field, or equivalent professional experience.
Minimum 5 years of experience in transportation, last mile delivery, or logistics operations, including direct carrier and/or LLP management.
Demonstrated track record of driving on-time performance and holding external partners accountable to service standards.
Strong analytical skills with experience using KPI dashboards, scorecards, and reporting tools (e.g., Power BI) to drive decisions.
Excellent communication and relationship‑management skills, with experience engaging dealers, customers, and senior stakeholders.
Proven ability to manage multiple delivery flows and channels simultaneously (OE, aftermarket, ecommerce, reverse logistics, etc.).

Preferred Qualifications:

Experience with Transportation Management Systems (TMS), Yard Management Systems (YMS), or route optimization platforms.
Background in automotive, parts distribution, or high‑volume ecommerce fulfillment networks.
Experience managing 3PL/LLP relationships and negotiating carrier contracts and rate structures.
Six Sigma, Lean, or continuous improvement certification.
Familiarity with circular economy, reverse logistics, or AER (Accelerated Exchange and Return) programs.

Our Benefits — Designed with You in Mind

Comprehensive Health & Well‑being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work‑life balance. That's why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch‑Up plans
An employer contribution, even if you don't contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions: