Afternoon/Evening Operations Coordinator – Re

Pillsbury United Communities; Minneapolis (MN); On-site; USD 29,000 - 32,000; Full time

Job summary

Pillsbury House in Minneapolis, MN, is seeking an Afternoon/Evening Operations Coordinator to manage front desk reception, greet visitors, answer phones, and support program and theatre operations with moderate supervision.

You will help schedule appointments, coordinate room rentals, assist with mail, maintain supplies, and ensure a safe, welcoming environment for community members and renters during afternoons and evenings.

Qualifications

• Knowledge of office functions and equipment, or ability to learn.
• Proficiency in Word, Excel and Outlook.
• Excellent customer service, relationship and problem-solving skills.
• Ability to manage several activities simultaneously.

Responsibilities

• Greet clients and visitors and assist with intake/enrollment and referrals.
• Receive mail and interoffice mail; maintain inventory.
• Answer phones and route questions to staff.
• Coordinate room reservations and building space rentals.
• Support front-of-house and box office functions for Pillsbury House Theatre.
• Maintain a presentable reception area and assist with light maintenance.

Skills

Office functions knowledge

Customer service

Multitasking

Tools

Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Afternoon/Evening Operations Coordinator – Re

Pillsbury House, Minneapolis, MN, US

3 days ago Requisition ID: 1337

Salary Range: $21.00 To $23.00 Hourly

ORGANIZATIONAL OVERVIEW
We are community builders co-creating enduring change toward a just society where every person has personal, social, and economic power. Our united system of programs, neighborhood centers, social enterprises, and partnerships connects individuals and their families across the region.

POSITION OVERVIEW

The primary objective of this position is to perform general administrative and public facing reception functions to support the agency’s programs and mission. This position will provide general information to the public, greet visitors, answer phones, schedule appointments, perform light maintenance tasks, support Pillsbury House Theatre Front of House and Box Office functions as well as complete other projects to support PCC/PH+T programs as assigned. This position is responsible for creating a welcoming environment for community members who come to Pillsbury House and is able to perform job duties independently with moderate supervision.

Primary Responsibilities (Essential Functions)

• Greet clients/guests/collocated partners/theatre audiences/artists, etc... and help with intake/enrollment including free tax preparation, referrals to resources, connections to PCC/PH+T based programs
• Receive and distribute incoming mail and deliveries; prepare and send outgoing mail and interoffice mail.
• Ensure building protocols and security measures are being followed by anyone entering and exiting the building.
• Maintain an orderly and up-to-date supply inventory.
• Ensure that the building is properly stocked and secured at the end of the shift.
• Provide light maintenance to keep the building clean and safe.
• Make sure safety and security cameras are working properly.
• Answer phones and route questions from community members to appropriate staff or co-located partners.
• Support the annual Free Tax Preparation program by scheduling appointments, returning calls, and supporting community members in preparing for their appointments.
• Support Pillsbury House Theatre Front of House and Box Office functions.
• Provide weekend and evening building coverage for rentals and events as available.

Strategy and Thought Leadership

• Listening to needs of staff and community
• Suggesting and implementing improvements in operations systems and processes
• Working with PCC staff and co-located partners to provide accessible, welcoming experiences for community members.
• Attending PCC strategy sessions and helping create facility and program plans.

Operations and Outcomes

• Work closely with the Operations Coordinator, Facilities Engineer and PCC Senior Director to ensure a welcoming environment for community and program participants
• Answer phones, take messages and redirect calls
• Assist with special events and other agency-wide activities or agency program promotions as needed (spell out theatre productions, events, rentals)
• Coordinate room reservations and building space rentals
• Ensure staff, community partners, renters, (others) have access to facilities as needed
• Maintain records for room reservations and other office equipment usage as directed, suggesting new ideas & improvements as needed
• Answer general questions about the agency, programs, building, center and location
• Assist with data entry, copying, word processing, compiling documents and other clerical duties as needed.
• Maintain a presentable office/reception area/supply area
• Make service calls for maintenance of office equipment, including fax, copier etc.

People and Community Development

• Greet and assist visitors and clients, creating a welcoming environment for all
• Nurture internal & external relationships
• Use resources wisely
• Record time/expenses accurately

Required Skills/Experience

• Knowledge of office functions and equipment, or ability to learn.
• Working knowledge of Word, Excel and Outlook, or ability to learn the programs.
• Excellent customer service, relationship and problem-solving skills.
• Ability to manage several activities simultaneously.

Desired Attributes

• Passion for what’s possible
• Clear sense of personal purpose
• Commitment to social justice
• Creative problem-solver
• Skilled communicator and motivator
• Commitment to dismantling oppressive systems including but not limited to racism, sexism, homophobia, ableism, and colonialism

Affirmative Action/EEO statement

As an Equal Opportunity Employer, Pillsbury United Communities is intentional about its responsibility of maintaining an equitable environment that is inclusive and welcoming. We hire, support, and promote talented individuals using a process that is fair and equitable to all that apply. We believe differences such as age, race, culture, ability, and sexual orientation are valuable and an asset to our organization, and employees are protected from reprisal.