Aftermarket Solutions Project Leader

AMF Bakery Systems Inc.; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

AMF Bakery Systems, the world's leading provider of high-speed bakery equipment, seeks a Project Manager, Aftermarket Solutions. You will coordinate internal teams across service, engineering, manufacturing, parts, and commercial to resolve complex customer issues and grow aftermarket revenue.

Ideal candidates have a background in bakery or capital equipment industries, strong project management and CRM skills, and a willingness to travel 50–70% to support customers and projects.

Qualifications

• Bachelor's degree in business, engineering, technical field preferred.
• Experience in capital equipment, industrial manufacturing, automation, baking, or food processing industries.
• Demonstrated ability to manage customer relationships and coordinate complex technical or operational issues.
• Strong organizational, communication, and problem-solving skills.
• Ability to influence cross-functional teams and drive accountability without direct authority.
• Strong customer-facing presence under pressure.
• Mechanical and technical aptitude with understanding of industrial equipment systems.
• Experience using CRM systems and Microsoft Office applications.
• Ability to travel approximately 50–70%.

Responsibilities

• Develop and maintain strong long-term relationships with assigned customers.
• Serve as the primary point of ownership for complex customer issues and aftermarket coordination.
• Conduct regular customer site visits to understand operational challenges, identify opportunities, and strengthen customer engagement.
• Lead complex customer issues through resolution by coordinating internal AMF teams including Technical Service, Engineering, Manufacturing, Parts, and Field Service.
• Drive accountability and follow-up on corrective actions, punch list items, service needs, and operational improvement initiatives.
• Coordinate customer support strategies across multiple AMF locations when required.
• Identify and develop opportunities for Repair & Modernization, Maintenance Partnership Programs, technical services, training, and aftermarket parts sales.
• Develop and maintain a healthy aftermarket opportunity pipeline.

Skills

CRM & D365

Project management

Customer relationships

Cross-functional leadership

Travel 50-70%

Industrial automation knowledge

Microsoft Office

Education

Bachelor's degree in business/engineering/technical field

Tools

CRM systems

Microsoft Office

Job description

AMF Bakery Systems, the world's leading provider of high-speed bakery equipment, seeks a Project Manager, Aftermarket Solutions. You will coordinate internal teams across service, engineering, manufacturing, parts, and commercial to resolve complex customer issues and grow aftermarket revenue.

Ideal candidates have a background in bakery or capital equipment industries, strong project management and CRM skills, and a willingness to travel 50–70% to support customers and projects.