Aftermarket Service & Warranty Lead

Koenig Equipment; Botkins (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Koenig Equipment in Botkins, OH is seeking an Aftermarket Support Supervisor to oversee the service department's administrative operations, manage WIP, and coordinate warranty activities. The role acts as a liaison between customers, technicians, and manufacturers to maximize satisfaction, profitability, and efficiency.

The ideal candidate has at least 3 years of service administration or warranty experience and prior supervisory exposure, preferably within agricultural, construction, or heavy

Qualifications

• Minimum of 3 years of service administration, warranty administration, or dealership service operations experience.
• Prior supervisory or leadership experience preferred.
• Experience in agricultural, construction, heavy equipment, truck, or automotive dealership environments strongly preferred.

Responsibilities

• Oversee the creation, maintenance, review, and closure of service work orders.
• Ensure accuracy of customer information, labor entries, parts usage, technician documentation, and billing details.
• Maintain compliance with dealership and manufacturer standards.
• Support timely and accurate customer invoicing.
• Monitor open work orders to ensure timely repair progression and completion.
• Identify delays, bottlenecks, and process inefficiencies; partner with leadership to meet WIP objectives.
• Supervise warranty claim processing and compliance with manufacturer requirements.
• Communicate warranty decisions and status updates to customers and internal stakeholders.
• Develop and maintain service administration procedures and best practices.
• Lead, coach, and develop service administrative personnel.

Education

Associate degree in Business Administration, Agriculture, Automotive/Diesel Technology, or a related field

Job description

Koenig Equipment in Botkins, OH is seeking an Aftermarket Support Supervisor to oversee the service department's administrative operations, manage WIP, and coordinate warranty activities. The role acts as a liaison between customers, technicians, and manufacturers to maximize satisfaction, profitability, and efficiency.

The ideal candidate has at least 3 years of service administration or warranty experience and prior supervisory exposure, preferably within agricultural, construction, or heavy