Aftermarket Service Transformation Domain Consultant

Tata Consultancy Services; Detroit (MI); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Parental Leave

Job summary

Tata Consultancy Services in Detroit is seeking a senior leader with 10+ years in service-centric operations to guide implementation of service transformation programs, OMS/SLM deployments, and analytics across manufacturing and industrial segments.

You will lead cross-functional teams, engage clients, drive pre-sales, and deliver solutions using ServiceMax, IFS, ServiceNow and related platforms, with a strong focus on servitization.

Qualifications

• Graduate/Post Graduate in Engineering or Sciences with specialization in service planning, scheduling, field service, product as a service, statistics, BOM, catalog building, analytics and automation, pricing.
• Experience in implementation of PTC SLM Modules, ServiceMax, IFS, ServiceNow or any SLM packages.
• Digital enablement of service transformation using Big Data, Cloud, AR, AI, chatbots.
• 10+ years’ experience in service-centric functions, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy/resources.
• Expertise in servitization, field service management, maintenance, repairs, contracts, service BOM, MRO, service analytics, depot repair, warranty, aftermarket parts, AR/VR, IoT and service system integration.
• Strong communications, presentation skills and ability to extract business requirements; capable of leading the implemented solution.

Responsibilities

• Lead teams in consulting and implementation projects.
• 70% client interaction and 30% leading internal team.
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics, SAP SPM, Oracle, Riversand).
• Lead RFP responses and contribute; identify opportunities with clients and in the TCS ecosystem.
• Pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
• Track emerging business models and trends for applicability in manufacturing; publish thought leadership articles.

Skills

Service Planning

Scheduling

Field Service

Pricing

Automation

Analytics

Big Data

IoT

Service Transformation

Education

Bachelor of Computer Science

Tools

Service Max

IFS

ServiceNow

Zinier

Windchill

SAP SPM

Job description

• Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .
• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.
• Experience in outcome centric models preferred
• Strong, 10+ years’ experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration.
• Supporting and deployment of service / aftermarket management solutions.
• Strong communications and presentation skills are required. Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements. A strong understanding of Business Process Modeling is required.
• Provide leadership to the team that implements the developed solution.
• 70% Client Interaction and 30% Leading Internal Team
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
• Lead teams in consulting and implementation projects
• Identify opportunities through business connects with clients and relationships in TCS ecosystem
• Lead RFP responses and contribute
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Job Description

Must Have Technical/Functional Skills

• Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .
• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.
• Experience in outcome centric models preferred
• Strong, 10+ years’ experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration.
• Supporting and deployment of service / aftermarket management solutions.
• Strong communications and presentation skills are required. Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements. A strong understanding of Business Process Modeling is required.
• Provide leadership to the team that implements the developed solution.
• 70% Client Interaction and 30% Leading Internal Team
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
• Lead teams in consulting and implementation projects
• Identify opportunities through business connects with clients and relationships in TCS ecosystem
• Lead RFP responses and contribute
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Roles & Responsibilities

• Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .
• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.
• Experience in outcome centric models preferred
• Strong, 10+ years’ experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration.
• Supporting and deployment of service / aftermarket management solutions.
• Strong communications and presentation skills are required. Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements. A strong understanding of Business Process Modeling is required.
• Provide leadership to the team that implements the developed solution.
• 70% Client Interaction and 30% Leading Internal Team
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
• Lead teams in consulting and implementation projects
• Identify opportunities through business connects with clients and relationships in TCS ecosystem
• Lead RFP responses and contribute
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Generic Managerial Skills, If any

• Excellent Communication skills
• Presentation skills
• Good working relationships in a team

Salary Range : $120,000 to $140,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE