Aftermarket Sales & Technical Support Manager

Briggs & Stratton; Milwaukee (WI); On-site; USD 110,000 - 150,000; Full time

Job summary

Briggs & Stratton, headquartered in Milwaukee, WI, seeks an Aftermarket Sales & Technical Support Manager to lead service, support, and aftermarket activities across North America. You will drive revenue through consultative selling, securing orders, and aligning product offerings with strategic goals.

You will manage product sales, analyze market trends, develop dealer materials, and coordinate communication among distributors and dealers to meet corporate objectives.

Qualifications

• Bachelor’s degree or equivalent in business/technical field.
• 7+ years in technical sales or aftermarket support.
• 3+ years people management preferred.
• Strong consultative selling and account management skills.
• Ability to develop clear technical training and support materials.

Responsibilities

• Manage product sales and territory growth across North America.
• Analyze market trends and partner with marketing/product management on new solutions.
• Develop dealer support materials and conversion kits for field engine swaps.
• Coordinate communication between distributor partners and dealers.
• Present sales and marketing initiatives to secure new orders and partnerships.
• Maintain consistent customer communication through calls and site visits.
• Collaborate with leadership to align territory activities with corporate goals.
• Monitor aftermarket processes, field service protocols, and program delivery standards.
• Oversee workflow and prioritize tasks to meet department goals.

Skills

Consultative selling

Account management

Negotiation

Relationship building

Communication

Leadership

Technical engine knowledge

English fluency

Education

Bachelor’s Degree in Business, technical field or related field OR equivalent education and experience

Tools

CRM software

Microsoft Office

Job description

As an Aftermarket Sales & Technical Support Manager your goal is to manage and oversee all service, support, and aftermarket activities with customers across North America to drive revenue growth. You’ll expand the profitable sale of a broad range of company products through consultative selling, securing customer orders, and executing company programs. Additionally, you’ll serve as a market and technical lead to align product offerings, dealer support, and distributor communication with strategic business goals.

You Will Do This By

• Managing product sales and territory growth through consultative selling and execution of company programs across North America
• Analyzing market trends and product gaps to partner with marketing and product management on new solutions
• Developing dealer support materials and conversion kits to simplify field engine swaps
• Coordinating communication and operational support between distributor partners and dealers
• Presenting sales and marketing initiatives to secure new customer orders and strengthen strategic partnerships
• Maintaining consistent customer communication through scheduled calls and site visits
• Collaborating with internal leadership to align territory activities with corporate business objectives
• Monitoring and managing the execution of aftermarket processes, field service protocols, and program delivery standards
• Overseeing workflow and prioritize process tasks to meet department operational goals

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

You Are The Kind Of Person Who Is/has

• Outgoing and able to build relationships
• Technical engine knowledge
• Understanding of dealer and distributor networks

Qualifications

• Bachelor’s Degree in Business, technical field or related field OR equivalent education and experience
• Minimum 7 years of experience in technical sales or aftermarket support environment
• At least 3 years of experience managing people preferred
• Strong consultative selling and account management skills
• Ability to develop clear technical training, conversion kits, and support materials for field execution
• Proven interpersonal and negotiation skills to build relationships with distributor partners and dealers
• Solid computer skills
• Fluent in English and primary language used in area of responsibility

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and turf care products through its Briggs & Stratton®, Vanguard®, Ferris®, Billy Goat®, and Branco® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.

Nearest Major Market: Milwaukee

Job Segment: Sales Management, Product Manager, Field Service, Sales, Operations, Manufacturing