Aftermarket Sales Representative

CBx Solutions LLC; Wilmington (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

CBX Solutions LLC in Wilmington, NC seeks an Aftermarket Sales Representative to generate revenue by engaging current and prospective customers for doors, frames, and hardware. You will build trusted advisor relationships with schools, healthcare facilities, and universities.

The role requires 3+ years in construction/building supply sales, high-volume cold calling, and a proven ability to meet quotas while managing a territory with strategic outreach and strong communication skills.

Qualifications

• Associate’s or Bachelor’s Degree or equivalent combination of education/experience.
• At least 3 years of related sales experience in construction and/or building supply sales.
• Experience with high volume cold calling.

Responsibilities

• Obtain, maintain, and optimize customer relations through planned and regular sales visits for the territory.
• Call on predefined lists to generate opportunities and follow up on new leads.
• Place 30–50 phone-based cold calls daily to pursue retailers and develop new leads.
• Obtain orders and establish new business by planning daily work to call on outlets.
• Service and build existing accounts, resolving customer complaints.
• Respond to and qualify inbound leads via phone, email, and live chat.
• Meet or exceed department quotas, sales goals, and deadlines.
• Identify target prospects and create strategic action plans to develop accounts.
• Follow up on all customer leads and submit orders with price lists.

Skills

Customer relations

Verbal & written communication

MS Office / computer skills

Attention to detail

Persuasive communication

Interpersonal skills

Sales & phone skills

Door hardware knowledge

Education

Associate’s or Bachelor’s Degree or equivalent

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

The Aftermarket Sales Representative is responsible for generating revenue by engaging current and prospective customers through strategic outbound calling, one-to-one communications, social engagement, field marketing and more. The primary purpose is to create opportunities for the sales of Doors, Frames and Hardware, and ultimately become a trusted advisor to customers such as, K-12 Schools, Healthcare, and College/ Universities.

Essential Functions

• Obtain, maintain, and optimize customer relations through planned and regular sales visits and communication for given territory
• Call on predefined customer and prospect lists to generate sales opportunities and follow up on new leads and opportunities within a competitive, fast-paced sales environment
• Place 30-50 phone-based cold calls daily to aggressively pursuing retailers and develop new leads and potential customers
• Obtain orders and establish new business by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
• Service and build upon existing accounts, including resolving customer complaints by investigating problems
• Respond to, engage with, and qualify inbound leads and inquiries via phone, email, and live chat
• Achieve or exceed department quotas, sales goals and objectives, and deadlines
• Identify target prospects and create strategic action plans to develop the accounts as customers
• Follow up on all customer leads from external and internal sources
• Submit orders by referring to price lists and product literature
• Communicate regularly with key decision makers, such as: directors of maintenance and/or security, school superintendents and locksmiths
• Maintain accurate and detailed activity notes, such as daily calls logs, results reports, weekly work plans, and monthly/annual territory analyses, to be reviewed periodically with manager
• Contribute to team effort by accomplishing related results as needed
• All other duties as assigned

Minimum Qualifications

• Associate’s or Bachelor’s Degree, or an equivalent combination of education/experience
• At least 3 years of related sales experience in construction and/or building supply sales
• Experience with high volume cold calling

Knowledge, Skills And Abilities

• Strong Customer Relations skills
• Strong Verbal and written communication skills
• Proficient computer skills, including mainframe programs and Microsoft Office Suite
• Must have good attention to details and strong organizational skills
• Ability to be persuasive and influential in verbal and written communications
• Working knowledge of Door Hardware, Locks and Access Control
• Strong interpersonal skills
• Strong sales and phone skills are a must. Able to problem solve and resolve inquiries both internally and externally. Supports the sales cycle in full, and is able to act independently. Highly motivated and personable presence essential and must be able to meet quotas and sale initiatives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require business travel.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.