Aftermarket Manager

Universal Instrument; Town of Conklin (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k Retirement Contribution Matching

Health Savings Options with Company Co

Relocation Assistance

Job summary

Universal Instruments is seeking an Aftermarket Manager to drive aftermarket business by coordinating spare parts offerings, pricing activities, product lifecycle support, inventory analysis, and customer support initiatives. The role works across Engineering, Supply Chain, Service, Sales, Product Management, and Operations to maximize aftermarket revenue.

The position emphasizes data analysis, ERP/SAP data integrity, and cross-functional teamwork to optimize inventory levels, pricing, and

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or related field; MBA desired.
• 3-7 years' experience in aftermarket operations, spare parts management, product support, or related role.
• Advanced Excel capability required; Power BI/Power Query experience required.

Responsibilities

• Maintain spare parts catalogs and aftermarket product offerings.
• Support pricing, quotations, and margin analysis.
• Analyze sales, demand patterns, and service part usage to identify opportunities.
• Assist with obsolescence management and lifecycle planning.
• Monitor stocking levels and inventory risks; recommend actions.
• Coordinate with Engineering on substitute parts and upgrades.
• Provide reporting, dashboards, and KPIs for decision making.
• Support Sales and Customer Support with parts availability and pricing.
• Maintain ERP/SAP master data related to aftermarket parts and pricing.

Skills

Advanced Excel

Power BI/Power Query

ERP/SAP familiarity

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business/Engineering/Supply Chain/Operations

MBA (desirable)

Tools

SAP/ERP systems

Power BI

Job description

Summary:

The Aftermarket Manager drives the aftermarket business by coordinating spare parts offerings, pricing activities, product lifecycle support, inventory analysis, and customer support initiatives. Works cross-functionally with Engineering, Supply Chain, Service, Sales, Product Management, and Operations to support customer needs and maximize aftermarket revenue.

Principal Accountabilities:

• Maintain spare parts catalogs, aftermarket product offerings, and related commercial data.
• Support creation and maintenance of aftermarket pricing, quotations, and margin analysis.
• Analyze sales, demand patterns, service part usage, and requirements to identify trends and growth opportunities.
• Supports obsolescence management, substitute component identification, lifecycle planning, and discontinued product support strategies.
• Monitor stocking levels, service part availability, and inventory risks; recommend stocking actions based on demand, lifecycle status, lead time, and criticality.
• Coordinate with Engineering to identify substitute parts, upgrade paths, compatible replacements, and technical alternatives for obsolete or discontinued components.
• Coordinates the aftermarket business rhythm and provides reporting, dashboards, KPIs, quotations, and business analysis required to support decision making.
• Assist Sales, Service, and Customer Support teams with spare parts availability, pricing, repair options, and service offering information.
• Maintain accurate ERP/SAP master data related to aftermarket parts, pricing, lifecycle status, and customer support offerings.
• Participate in cross-functional product lifecycle reviews and provide aftermarket inputs into customer support and serviceability decisions.

Minimum Requirements:

• Bachelor's Degree in Business, Engineering, Supply Chain, Operations, or related field.MBA is desired.
• 3-7 years’ experience in aftermarket operations, spare parts management, product support, supply chain, customer service, manufacturing, or related role.
• Advanced Excel capability is required;
• Power BI, Power Query, or other analytics tool competency is required.

Knowledge, Skills and Attitudes:

• Strong analytical skills with ability to interpret sales, inventory, lifecycle, and customer demand data.
• Advanced Excel capability, including pivot tables, XLOOKUP/VLOOKUP, formulas, charts, and dashboard support; Power Query or Power BI experience preferred.
• Working knowledge of ERP/SAP systems and ability to maintain accurate product, pricing, and inventory data.
• Problem solver and solution builder with ability to identify root causes and recommend practical corrective actions.
• Effective written and verbal communication skills with ability to work with Sales, Service, Engineering, Supply Chain, and Operations teams.
• Sense of urgency and ability to close issues in a timely manner.
• Team player with ability to support and promote team accomplishments through collaboration and follow-through.

Physical Demands:

• Ability to use a computer on a frequent basis.
• Remaining stationery for extended periods but also needs to be mobile enough to navigate through work areas.
• Ability to communicate clearly in presentations, with fellow workers, and customers.
• Ability to travel as required <10%.

Universal Instruments is an EOE/M/F/Vet/Disabled employer.

Target Annual Base Salary: $80,000 - $90,000 + Robust Benefits

~ What “U” Can Do For You ~

Rewards Package:

• Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.

Career Development:

• Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Merit System, Educational Institution Relations.

Work/Life Balance:

• Competitive Paid Time Off, Paid Holidays, and Wellness Hours.

Health & Wellbeing:

• Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”) and Other Supplemental Coverage Options.

Company Culture:

• Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.