Aftermarket Leader – Pumps & Field Service

Xylem Water Solutions Magyarország Kft.; Milwaukee (WI); On-site; USD 140,000 - 160,000; Full time

Job summary

Xylem is hiring an Aftermarket Manager (Rotary Equipment) to lead Technical Service Engineers, Technicians, Order Administrators and Customer Service, ensuring top-notch field execution, repair operations and spare parts support. This is a 100% onsite role with travel up to 25%.

You will build strategies to grow the Aftermarket business, oversee pump inspections, repair proposals, and field service, and drive continuous improvement.

Qualifications

• 10+ years of experience with rotating equipment or pump design, manufacturing, and/or field service.
• Strong background in pump design, hydraulics, and manufacturing processes
• Experience with vibration analysis and technical troubleshooting
• Effective leadership and team development capabilities
• Strong communication skills and ability to work cross-functionally

Responsibilities

• Lead and develop a team of Technical Service Engineers, Technicians, Order Administrators and Customer Service.
• Manage and develop customer service team to ensure timely and accurate spare parts quotes, proactive customer engagement and collaboration with suppliers.
• Build strategy to grow Aftermarket business, leveraging installed base, market trends and strong capabilities.
• Oversee all aftermarket engineering activities, including pump inspections, repair proposals, and field service operations.
• Assign and manage project workloads focusing on customer and project requirements.
• Ensure quality and timeliness of design and service execution to meet or exceed customer expectations.
• Build and track performance metrics to drive strong team performance.
• Build and leverage AI / Technology tools to drive productivity and maximize customer satisfaction.
• Collaborate with Operations to plan and manage shop labor and workspace allocation for repair jobs.
• Travel to customer and vendor sites to resolve technical issues and provide hands-on support.
• Perform field service work, including installation, repair, startup, and system vibration analysis.

Skills

Rotating equipment

Pump design

Manufacturing processes

Vibration analysis

Technical troubleshooting

Leadership

Cross-functional collaboration

Communication

Education

Bachelor's degree in mechanical engineering

Job description

Xylem is hiring an Aftermarket Manager (Rotary Equipment) to lead Technical Service Engineers, Technicians, Order Administrators and Customer Service, ensuring top-notch field execution, repair operations and spare parts support. This is a 100% onsite role with travel up to 25%.

You will build strategies to grow the Aftermarket business, oversee pump inspections, repair proposals, and field service, and drive continuous improvement.