Aftermarket Inside Sales Representative

Multipress Inc; Mount Carmel (IL); On-site; USD 52,000 - 60,500; Full time

Benefits offered by this job

401k 4% match

Medical

Vision

Dental

Short Term Disability

Long Term Disability

Life Insurance

AD&D

Paid Time Off

Vacation

Sick

Illinois Paid Leave or Personal Paid

Job summary

Pacific Press Holdings is seeking an Aftermarket Inside Sales Representative in Mount Carmel, IL to grow aftermarket revenue and build long-term customer relationships. You will be the primary contact for replacement parts and coordinate with Sales, Service, Engineering, Manufacturing and Finance to deliver exceptional customer experience.

The role emphasizes proactive account management, outbound/inbound outreach, and CRM-driven sales activities, with monthly commissions and a comprehensive

Qualifications

• Manufacturing and capital equipment experience preferred.
• CRM experience with HubSpot or Salesforce preferred.
• Hydraulic presses and press brakes knowledge helpful.

Responsibilities

• Develop and grow aftermarket revenue through exceptional customer service.
• Serve as primary contact for aftermarket products and services.
• Follow up on quotes until closed and identify upsell opportunities.
• Maintain accurate customer information in CRM and forecast pipeline.
• Collaborate with Service, Engineering, Manufacturing and Finance to ensure customer success.
• Generate leads for new machine opportunities and transition to Sales.

Skills

Mechanical aptitude

Professional phone presence

Strong organizational skills

Problem-solving ability

Ability to prioritize multiple projets

Self-motivated

Detail-oriented

Ability to work independently and as a

Tools

HubSpot

Salesforce

Job description

Aftermarket Inside Sales Representative Position Available

Job Description

About Pacific Press Holdings

Pacific Press Holdings is an 80+ year-old OEM specializing in the design and manufacture of highly engineered hydraulic metalworking equipment. Our products serve a broad range of industries including metal fabrication, automotive, aerospace, and general manufacturing. With a strong reputation for quality and innovation, Pacific continues to expand its market presence through new product development, aftermarket support, and customer-focused solutions.

Position Overview

The Aftermarket Sales Representative is responsible for developing and growing aftermarket revenue by providing exceptional customer service to Pacific Press and Multipress customers throughout the lifecycle of their equipment.

This position serves as the primary point of contact for customers regarding replacement parts. The Aftermarket Sales Representative builds long‑term customer relationships.

Success in this role requires a customer‑first mindset, strong communication and computer skills, mechanical aptitude, organization, and the ability to proactively manage customer accounts. The position works closely with Sales, Service, Engineering, Manufacturing, and Finance to deliver outstanding customer experience.

The Aftermarket Sales Representative is expected to proactively grow aftermarket sales through regular customer contact, account management, follow‑up activities, and strategic business development initiatives.

This position reports to the Aftermarket Manager.

A.) Customer Relationship Management

• Develop trusted relationships with existing Pacific Press and Multipress customers.
• Serve as the primary contact for aftermarket products and services.
• Conduct proactive outbound and inbound customer calls and emails.
• Deliver an exceptional customer experience on every interaction.

B.) Sales & Business Development

Generate sales opportunities for:

• Replacement Parts
• Spare Parts Packages
• Machine Manuals

C.) Additional responsibilities include:

• Follow up on every quotation until closed.
• Identify cross‑selling and upselling opportunities.
• Generate leads for new machine opportunities and transition them to the Sales Department.
• Support company initiatives to increase recurring service revenue.
• Maintain accurate customer information within HubSpot/Salesforce CRM.
• Document customer interactions, opportunities, and follow‑up activities.
• Track open quotes and sales pipeline.
• Utilize CRM workflows to ensure timely customer follow‑up.
• Maintain accurate forecasting information.

E.) Cross Functional Collaboration

Work closely with the departments below to ensure customers receive timely and accurate information regarding the deliverables and actionable items listed below.

• Departments:
  • Service Department
  • Engineering
  • Manufacturing
  • Finance
  • Sales
• Quotations
• Backorders
• Warranty coverage

F.) Performance Expectations

• Achieve monthly and annual sales goals.
• Meet outbound/inbound customer contact goals.
• Increase aftermarket revenue.
• Improve customer retention.
• Maintain high customer satisfaction.
• Support company strategic initiatives.

Qualifications

A.) Experience

Preferred:

• Manufacturing
• Capital equipment
• Hydraulic presses
• Press brakes
• Parts sales
• Experience with CRM software such as HubSpot or Salesforce is preferred.

B.) Knowledge & Skills

• Mechanical aptitude
• Professional phone presence
• Strong organizational skills
• Problem‑solving ability
• Ability to prioritize multiple projects
• Self‑motivated
• Detail‑oriented
• Ability to work independently and as part of a team

Additional Responsibilities

• Participate in sales meetings and training.
• Maintain product knowledge across all Pacific Press and Multipress product lines.
• Perform other duties as assigned by the Aftermarket Manager, Sales Manager and President.

Compensation

• Full Time – On Site
• Salary Rate: $52,000 – $60,500 based on candidate experience, plus monthly commission
• 401k: 4% match
• Benefits: Exceptional benefits plan
  • Medical
  • Vision
  • Dental
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • AD&D
  • Paid Time Off
    • Vacation
    • Sick
    • Illinois Paid Leave or Personal Paid Time if live outside of Illinois