Aftermarket Customer Care Project Manager

AMF Bakery Systems Inc.; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading manufacturer of bakery equipment is seeking a Customer Care Project Manager to manage aftermarket projects and customer relationships. The ideal candidate will have at least 3 years of project management experience, excellent communication skills, and a solid understanding of technical systems. This role involves up to 40% travel and collaboration with teams in the U.S. and Europe, offering an opportunity to drive customer satisfaction and revenue growth.

Qualifications

• 3+ years in project management or technical customer support within capital equipment, baking, or food manufacturing industries.
• Solid understanding of mechanical, electrical, and software systems.
• Strong problem-solving skills under pressure.

Responsibilities

• Manage aftermarket customer projects including Maintenance Partnership Programs.
• Build and maintain strong aftermarket relationships.
• Support teams with lead generation and opportunity closure.

Skills

Project management

Customer service skills

Problem-solving

Mechanical systems understanding

Sales support

Education

Bachelor's degree in business, engineering, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

CRM software

D365 (ERP)

Job description

A leading manufacturer of bakery equipment is seeking a Customer Care Project Manager to manage aftermarket projects and customer relationships. The ideal candidate will have at least 3 years of project management experience, excellent communication skills, and a solid understanding of technical systems. This role involves up to 40% travel and collaboration with teams in the U.S. and Europe, offering an opportunity to drive customer satisfaction and revenue growth.