After-Sales Technical Support Specialist – Golf Carts

Heybike; California; On-site; USD 52,000 - 72,000; Full time

Job summary

Heybike is seeking an After-Sales Technical Support & Parts Specialist to support our U.S. golf cart dealer network. This role blends basic vehicle troubleshooting, dealer technical support, parts inventory management, and order fulfillment.

The ideal candidate has practical mechanical or electrical knowledge, strong English communication, and a careful, organized approach to service requests and parts operations. On-site work in California is required.

Qualifications

• 1-3 years of experience in after-sales service, technical support, vehicle repair, or parts operations.
• Golf cart or low-speed vehicle experience preferred; powersports experience welcome.
• Basic understanding of mechanical/electrical systems; ability to learn batteries, chargers, motors, controllers, wiring.
• Ability to read parts catalogs and technical documents; multimeter testing a plus.
• Strong English communication; patient, service-oriented approach.

Responsibilities

• Provide dealer support by phone, email, and video for product questions, basic troubleshooting, and parts identification.
• Review fault descriptions, photos, videos, and test results to assess issues and advise next steps using approved service information.
• Document and escalate complex issues to internal technical team and follow through to resolution.
• Identify correct replacement parts using vehicle models, serial numbers, and catalogs.
• Receive, organize, and track spare parts; conduct inventory counts and flag shortages.

Skills

After-sales support

Technical support

Vehicle repair

Parts operations

Excel

Inventory management

Order management

Service ticketing

Multimeter

English communication

Tools

Inventory systems

CRM/ticketing tools

Job description

We are a fast-growing global intelligent mobility technology company, focusing on green mobility solutions and E-bike-related products. Over the past few years, we have gained more than 500,000 users globally, and the company continues to expand in the North American market. Our U.S. business has developed a strong offline dealer network, with 400+ local dealers, and the company has maintained rapid revenue growth in recent years.

Job Title: After-Sales Technical Support & Parts Specialist - Golf Carts

About the Role

We are looking for an After-Sales Technical Support & Parts Specialist to support our U.S. golf cart dealer network. This role combines basic vehicle troubleshooting, dealer technical support, parts inventory management, and order fulfillment.

The ideal candidate has practical mechanical or electrical knowledge, communicates clearly, and takes a careful, organized approach to service requests and parts operations.

Key Responsibilities

• Provide dealer support by phone, email, and video for product questions, basic troubleshooting, and parts identification.
• Review fault descriptions, photos, videos, and test results to assess common vehicle issues and recommend next steps using approved service information.
• Document and upscale complex issues to the internal technical team, and follow up through resolution.
• Identify the correct replacement parts using vehicle models, serial numbers, and parts catalogs.
• Receive, organize, and track spare parts; conduct inventory counts and flag shortages or replenishment needs.
• Process parts orders, pick and pack shipments, prepare shipping labels, and track deliveries to ensure accurate and timely fulfillment.
• Assist with warranty documentation, parts returns, and the collection of faulty components.
• Guide dealers through basic installation, maintenance, and component replacement procedures, and help maintain service records and troubleshooting guides.

Qualifications

• Relevant experience in after-sales service, technical support, vehicle repair, or parts operations; 1-3 years of experience preferred.
• Golf cart or low-speed vehicle experience preferred. Candidates with automotive, UTV/ATV, e-bike, or other powersports and equipment experience are also welcome.
• Basic understanding of mechanical and electrical systems, with the ability to learn batteries, chargers, motors, controllers, and wiring.
• Ability to read parts catalogs and basic technical documents. Experience using a multimeter for basic testing is a plus.
• Strong verbal and written English communication skills and a patient, service-oriented approach.
• Good attention to detail, organizational skills, and follow-through.
• Proficiency in Excel and standard office tools; experience with inventory, order management, or service ticketing systems is a plus.
• Willingness to participate in hands-on parts handling, packing, and routine warehouse activities.
• Must be legally authorized to work in the United States and able to work on-site at our designated U.S. service and warehouse location on a long-term basis.