Manager Field Service and Pre-Owned Operations

Club Car; San Bernardino, Northern (CA, KY); Híbrido; USD 105.000 - 110.000; Jornada completa

Descripción de la vacante

Club Car in San Bernardino, CA is seeking a Manager Field Service and Pre-Owned Operations to lead regional Field Service and Pre-Owned Operations across multiple locations within a multi-state region. You will drive service profitability, customer satisfaction, and operational excellence by expanding service opportunities in golf, commercial, and utility vehicle markets.

Responsibilities include directing mobile technicians and channel partners, training staff, developing service products,

Formación

• Bachelor's Degree preferred.
• Minimum experience: 5-7 years.
• Valid driver's license for at least 12 months with no major violations (DUI/Hit & Run in past 5 years).
• License suspension or multiple infractions in past 3 years.
• Recent experience identifying gaps and providing solutions to operational challenges.

Responsabilidades

• Lead territory leadership of direct mobile technicians and channel partners; ensure timely customer requests and that repairs meet requirements.
• Train and develop service technicians and support personnel on new products and services.
• Develop marketable service products that generate growth and profitability, while driving customer retention and loyalty.
• Direct pre-owned asset processing operations; balance throughput, quality, and asset value preservation.
• Visit golf course fleet managers, dealers and distributors to assess service needs and provide training and support.
• Provide technical service and sales support to Branch Sales Representatives.
• Evaluate customer service procedures and drive improvements.
• Support field services/fleet seminars to broaden product knowledge across customers and partners.
• Ensure EHS compliance and safety training across the organization.
• Troubleshoot customer/technical complaints with dealers and corporate teams.
• Lead material movement and inventory control; manage year-end inventory.
• Interviews/hiring recommendations and performance reviews; salary recommendations for teams.

Conocimientos

Field Service

Team Leadership

Customer Service

Electrical Knowledge

Mechanical Knowledge

Educación

Bachelor's Degree Preferred

Herramientas

Testing Equipment

Hand Tools

Vehicle Diagnostics

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager Field Service and Pre-Owned Operations

Full Time Cust Svc & Services San Bernardino, CA, US

2 days ago Requisition ID: 2550

Salary Range: $105,000.00 To $110,000.00 Annually

Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

GENERAL JOB DESCRIPTION

Develop, lead, and manage Field Service and Pre-Owned Operations across multiple locations within a multi-state region, overseeing both direct and partner-supported teams. Drive operational excellence, customer satisfaction, and profitability by expanding service business opportunities throughout the golf, commercial, and utility vehicle markets.

Responsible for planning, monitoring, and controlling regional vehicle maintenance and repair operations to ensure customer requirements are met within established service, quality, and performance standards. Lead the end-to-end management of pre-owned asset operations, maximizing throughput while protecting asset value and ensuring efficient inventory flow across assigned markets.

Build and maintain strong customer relationships through exceptional service execution, resulting in high customer retention, increased service revenue, and conversion of business opportunities. Collaborate cross-functionally with sales, operations, transportation, and partner organizations to improve service delivery, optimize resource utilization, and achieve regional business objectives.

PRIMARY DUTIES AND RESPONSIBILITES

• Lead and manages the territory leadership of direct mobile technicians and channel partners across the region. Ensuring customer requests are met in a timely and efficient manner and that vehicle repairs meet requirements/specifications.
• Train and develop service technicians and support personnel on new products and services
• Develop marketable service products that generate real service growth and profitability, while driving customer retention, loyalty, and business conversion through proactive service management.
• Direct pre-owned asset processing operations, balancing throughput, quality, and asset value preservation.
• Visits golf course fleet managers, dealers, and distributors to determine technical service support needs and provides needed support including training in repair and maintenance processes, troubleshooting problems/complaints.
• Provides technical service and sales support to the Branch Sales Representatives as required.
• Evaluates customer service/maintenance procedures, abilities/limitations regarding properly maintaining the Company's product line; makes suggestions for improvement as required.
• Supports and/or conduct field services/fleet management seminars to broaden direct customers, dealers and distributors product knowledge and ability to deal effectively and efficiently with the Company's product lines.
• Ensure Environmental, Health, and Safety (EHS) compliance, awareness, and ongoing improvement. Develop measurement and control systems to monitor and improve performance. Provide training to all employees to ensure a safe, productive work environment
• Troubleshoots specific customer/technical complaints; works closely with appropriate dealer/corporate personnel to resolve complaints.
• Responsible for leading the Material Movement of the business to ensure proper inventory control measures are maintained and to initiate billing of parts/service to customers. Tracks parts inventory and keep controls, making sure proper quantities are kept on hand for customers, used car department, and service department. Coordinates regular inventory checks and coordinates year-end inventory.
• Interviews/makes hiring recommendations, plans/assigns work, monitors/evaluates performance, manages review process, and makes salary recommendations for Service and Support teams.

OTHER DUTIES AND RESPONSIBILITIES

• Maintains safe and productive work environment by assuring the work area is clear of tools, brooms, debris, and other items that may present a hazard.
• Will be required to perform other duties as requested, directed, or assigned.

QUALIFICATIONS FOR THE JOB

Education:

• Bachelor's Degree Preferred.

Experience:

• Minimum Experience: 5-7 years
• Recent experience identifying gaps and working to provide solutions that resolve operational challenges.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
  • DUI and Hit & Run in the previous 5 years.
  • License Suspension, Careless/Reckless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

KEY COMPETENCIES

• General aptitude of electrical, mechanical, and testing concepts typical in a service organization.
• Ability to understand the use of testing equipment and hand tools.
• Knowledge of business accounting principles and a strong background in customer service. General knowledge of the golf/utility vehicle market and product lines.
• Ability to professionally communicate both orally and in writing with associates and customers.
• Must possess ability to handle revised priorities effectively and work effectively in team environment.
• Ability to effectively lead a team towards a common goal.
• Percentage of Travel: 10 - 25%

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to talk or listen.
• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Club Car is a diverse and inclusive environment. We are an equal employment opportunity employer, dedicated to hiring a diverse workforce including individuals with disabilities and United States qualified protected veterans.

Discrimination of any type will not be tolerated at Club Car.