After-Hours Team Manager, Hospice Home Care

VNS Health; New York (NY); Hybrid; USD 98,000 - 131,000; Full time

Job summary

A leading healthcare organization is seeking a Hospice Care Manager. This role involves overseeing interdisciplinary team operations, ensuring regulatory compliance, and managing after-hours care for hospice patients. Ideal candidates will hold a Bachelor's in Nursing and have significant clinical experience in hospice care.

Qualifications

• Registered Professional Nurse license in New York required.
• Minimum of three years clinical experience in hospice.
• Effective communication skills are essential.

Responsibilities

• Manages interdisciplinary team for hospice care delivery.
• Ensures regulatory compliance and quality improvement.
• Oversees After-Hours Field Clinicians and their education.

Skills

Communication

Clinical Management

Team Leadership

Education

Bachelor's Degree in Nursing

Tools

MS Office

Job description

Overview

Manages, coordinates, facilitates and supports the members of the interdisciplinary team in provision of hospice care to patient/families of VNS Health Hospice Care Program, including After Hours. Ensures the implementation of clinical/quality improvement initiatives for hospice services in compliance with regulatory requirements. Demonstrates knowledge and commitment to excellence in clinical practice and customer service. Works under general direction.

SCHEDULE:

Monday-Friday, 3:00pm-11:00pm

One weekend per month required (substituted for 2 week days)*

• Ensures the use of an interdisciplinary approach to assess the medical, physical, social, emotional and spiritual needs of the patient. Ensures that support and direction to patient’s families are provided in accordance with the patient’s Interdisciplinary Plan of Care/Hospice Care mission, objectives, policies and procedures.

• Participates in Hospice Team meetings, IDG management meetings, and serves on relevant committees for the purposes of information exchange, team collaboration, development of procedures and documentation tools, development of quality and training.

• Ensures full regulatory compliance with Hospice Conditions of Participation and standards through review, monitoring and audit (ad hoc / regular) of files, processes and procedures.

• Collaborates with Quality Improvement/Education in the development and implementation of quality improvement and educational activities to ensure professional practice standards are consistently met for each member of the team. Participates in the design, implementation, evaluation and modification of quality initiatives and educational plans.

• Initiates, coordinates, performs and assists in the analysis of clinical, regulatory and fiscal practice. Assists leadership in achieving Hospice Care goals, objectives, and fiscal targets by providing support with compliance and/or innovation to achieve improvement.

• Manages the day to day operations of the department, which includes effective caseload or visit management, achievement of productivity and revenue/expenditure targets for Hospice Care.

• Completes all work assignments, which includes audits, reports and projects.

• Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, and terminates staff and recommends salary actions as appropriate.

• This leader is responsible for oversight of the After-Hours Field Clinicians, including the Crisis Care clinicians and team coordinator to ensure timeliness of care during afterhours for hospice patients and families.
• This is a hybrid role which requires the leader to perform field visits with the After-Hours clinicians as needed for complex care teaching, orientation and annual field evaluations to assess performance.
• Provides education to the After-Hours Field team during working hours
• Acts as a liaison between After Hours Field team and dayshift, as well as Clinical Supervisors afterhours
• Monitors and ensures staff adherence to guidelines/standards.
• Work hours for this role begin at 1500 to provide support to the After Hours Team and does include one weekend per month as a hybrid position.

• Participates in special projects and performs other duties as assigned.

Qualifications

Licenses and Certifications:
License and current registration to practice as a Registered Professional Nurse in New York State required

Education:
Bachelor's Degree in Nursing from an approved program accredited by the National League of Nursing or Health or Human Services field or the equivalent work experience required

Work Experience:
Minimum of three years clinical experience in hospice required

Effective oral, written and interpersonal communication skills required

Clinical management experience preferred Knowledge of personal computer operations, including MS Office applications preferred

Pay Range

USD $98,200.00 - USD $130,800.00 /Yr.
About Us

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.