After-Hours Support Technician — Enterprise IT

First Focus; United States; Remote; USD 12,000 - 16,000; Full time

Benefits offered by this job

Remote work

HMO from Day 1 with dependent

10 paid study days per year

Training & certifications paid

25 days paid leave

Referral bonus

MVP Award

Social events & parties

Job summary

First Focus is seeking an experienced Support Tech (After Hours) to join our global support team. You’ll support clients across multiple countries, tackle complex infrastructure issues, and help lead major incidents when things don’t go to plan.

You’ll work night shifts (Philippines time), remotely, focusing on Microsoft 365, Azure, Entra ID, Intune, Windows Server, AD, DNS, DHCP and networking. Join a team that values ownership and continuous learning.

Qualifications

• At least 3 years of Level 2 Technical Support in an MSP or similar environment.
• Minimum 1 year coordinating or leading Major Incidents (P0, P1 or P2).
• Strong Microsoft infrastructure and cloud administration skills across Microsoft 365, Azure, Entra ID and Intune.
• Experience with Windows Server, Active Directory, virtualization and networking technologies.
• Ability to work independently, juggle priorities and update tickets promptly.
• Experience with ConnectWise RMM and IT Glue is highly regarded.
• Willingness to work permanent night shifts (Philippines time), including weekends and holidays.

Responsibilities

• Deliver Level 2 and Level 3 support across multiple managed environments.
• Monitor infrastructure, networks and security platforms, respond to alerts proactively.
• Troubleshoot Microsoft 365, Azure, Entra ID, Intune, AD, DNS, DHCP and GPO environments.
• Support VMware and Hyper‑V, and server backup platforms.
• Resolve networking issues including switching, routing, VPNs, and wireless tech.
• Prioritize incidents based on impact and SLAs, keeping customers informed.
• Lead or coordinate Major Incidents (P0/P1/P2) with cross‑functional teams.
• Improve documentation and contribute ideas to simplify operations.

Skills

Level 2 Technical Support

Major Incident management

Microsoft 365 / Azure / Entra ID / Int

Windows Server / Active Directory / V

ConnectWise RMM

IT Glue

Night shift availability

Tools

ConnectWise RMM

IT Glue

Microsoft 365

Azure

Job description

First Focus is seeking an experienced Support Tech (After Hours) to join our global support team. You’ll support clients across multiple countries, tackle complex infrastructure issues, and help lead major incidents when things don’t go to plan.

You’ll work night shifts (Philippines time), remotely, focusing on Microsoft 365, Azure, Entra ID, Intune, Windows Server, AD, DNS, DHCP and networking. Join a team that values ownership and continuous learning.