After-Hours Facilities Dispatch & Coordinator

Leo; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Leo is seeking a skilled dispatcher/coordinator responsible for handling client inquiries, updating work orders, and coordinating vendors and labor to ensure timely repairs and maintenance. This role emphasizes organization, proactive communication, and reliable follow-through.

This position requires strong multitasking abilities and a collaborative approach with internal and external personnel, working to keep operations smoothly aligned with client needs.

Qualifications

• 1 to 3 years of experience in coordinator or customer service roles in a high-volume environment.
• Facilities services or trades experience is a big plus.
• Strong organizational and multitasking abilities.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to escalate issues, as needed.
• Other duties as required or assigned.

Skills

Strong organizational skills

Adaptable

Multitasking

Written and verbal communication

Self-motivated

Job description

Leo is seeking a skilled dispatcher/coordinator responsible for handling client inquiries, updating work orders, and coordinating vendors and labor to ensure timely repairs and maintenance. This role emphasizes organization, proactive communication, and reliable follow-through.

This position requires strong multitasking abilities and a collaborative approach with internal and external personnel, working to keep operations smoothly aligned with client needs.