Facilities Dispatch & Operations Coordinator

Leo; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Leo is seeking a dispatcher to independently respond to client inquiries, update work orders, and perform extensive follow-ups. You will dispatch repair and maintenance work orders to vendors, coordinate services, and maintain real-time status in client portals.

The role requires strong organization, multitasking, and teamwork across departments. Shifts include Afterhours and on-call back-ups, with both in-office and remote options.

Qualifications

• Strong organizational skills are required.
• Ability to work in a fast-paced environment with multiple tasks.
• Excellent written and verbal communication skills.
• Self-motivated with a proactive approach.

Responsibilities

• Respond to client and vendor inquiries regarding work orders and service status.
• Dispatch repair and maintenance work orders to appropriate vendors during shifts.
• Perform follow-up calls and communication to ensure vendor response and job progression.
• Source and coordinate vendor services using internal platforms or external tools.
• Maintain real-time updates in internal systems and client portals for accurate job tracking.
• Assist in obtaining quotes and securing internal approvals for work orders.
• Support documentation uploads (photos, invoices, notes) and update portals as required.
• Review compliance documentation and ensure vendor profiles meet company standards.
• Collaborate with team members, leaders, and other departments to resolve issues, as needed.
• This position participates in the Afterhours and on-call backup calendar with both in-office and remote shifts available. Afterhours and backup shifts consist of dispatching emergency calls and next-day priority work orders after normal business hours, designated as “Afterhours”.
• Other duties as required or assigned.

Skills

Strong organizational skills

Fast-paced environment

multitask

Written and verbal communication

Self-motivating

Education

1 to 3 years experience in coordinator or customer service roles in high volume environment

Facilities services or trades experience is a big plus

Job description

Leo is seeking a dispatcher to independently respond to client inquiries, update work orders, and perform extensive follow-ups. You will dispatch repair and maintenance work orders to vendors, coordinate services, and maintain real-time status in client portals.

The role requires strong organization, multitasking, and teamwork across departments. Shifts include Afterhours and on-call back-ups, with both in-office and remote options.