After Hours Dispatch Coordinator - Remote Schedule, Night Shift

Mansfield Energy; Gainesville (GA); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Mansfield Energy in Gainesville, GA is seeking a Night Shift Dispatch Coordinator for After Hours to support a dedicated customer team, coordinating deliveries and optimizing the logistics process within the transport segment.

The role requires after-hours dispatch, cross‑department collaboration, and proactive management of loads and market watches. Remote work is available after training, with a 30‑mile commute requirement to Gainesville.

Qualifications

• High school diploma or equivalency required.
• Two years of prior dispatching experience preferred.
• Experience in logistics (truckload and LTL) preferred.
• Petroleum experience preferred.
• Proficient with Microsoft Office.

Responsibilities

• Coordinate deliveries with carriers to meet customer requirements.
• Dispatch and monitor loads; ensure loads are entered and confirmed.
• Support after-hours calls and provide shift handoffs.
• Collaborate with internal teams to resolve operational issues.
• Maintain SSOP processes and carrier performance.

Skills

Customer service

Communication

Multitasking

Decision making

Education

High school diploma or equivalency

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Job description

Night Shift: Monday – Friday, 10pm – 6am

$24 - $27/hour plus shift differential of $1.50/hour

Remote work after training in office on day shift.Must live within a 30 mile commute of Gainesville, GA.

The Dispatch Coordinator for After Hours is an integral part of a dedicated customer team and is tasked with delivering excellent customer service, planning, organizing, and implementing the logistics process for the transport business segment.

This position will be responsible for coordinating and organizing customer deliveries in the most effective and efficient way, while utilizing all available resources and aligning with the company's strategic goals. Additionally, the employee will take a proactive approach in overseeing and managing keep full and market watch locations to achieve the desired efficiency rates and ensure a positive customer experience. This position requires the team member to receive constructive feedback and incorporate it into their daily responsibilities.

Responsibilities

Teamwork

• Regularly collaborate with team members to support all customer base and product lines.
• Coordinate with various departments to ensure high level operational issues are resolved completely andin a timely manneron behalf of customers
• Regularly share best practices and learning opportunities with peers across all Customer Experience teams
• Support monthly summary of transporter scorecard reports along with tracking metrics
• Recommend most efficient means of transportation needs and procedures
• Instruct carrier agents and supervisor for ample action and results concerning transportation
• Identifyclient challenges and communicate unique requirements with carriers
• Responsible for executing SSOP (Supply Sourcing Optimization Process) or assigned dispatch method and manual dispatch functions
• Accountable for handling afterhours calls for the designated departments and effectively resolving any outstanding action items
• Daily “Pass Down” of items to be handled by coworkers as required by management
• Provide daily shift updates for seamless transition to the day shift, ensuring all pertinent information is communicated effectively as communicated by management
• Responsible for customer service and dispatch mailboxes (check and clear each box by the EOD)
• Responsible foroptimizingloads after SSOP (Supply Sourcing Optimization Process) daily
• Responsible for creating manual dispatches
• Required to be on all phone and email queues for entire shift
• Formally exit all queues upon the completion of their shift.
• Ensure to conclude all phone calls and emails with theappropriate wrap-upcodes.

Inventory Management

• Continuouslymonitorthe tank readings of the assigned customers.
• Plan deliveries asindicatedby current fuel level and average daily usage
• Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company’s bestpurchasingopportunities
• Document specific customer inventory requests

Logistics Coordination

• Schedule, Coordinate, and manage FTL/LTL freight from supplier to customer locations
• Build strong relationships with carriers to create a more profitable freight movement
• Develop a strong understanding of logistic interactions and processes
• Ability and willingness to make decisions efficiently and independently within established guidelines, such as but not limited todeterminingthe best sources and time windows for deliveries
• Work with outside carriers to ensure that time windows are met
• Review and update deliveries accordingly to ensure carriers maximize efficiency
• Responsible for managing and completing all assigned tasks throughout the entire duration of the shift.

Order and Delivery Confirmation

• Load Planning and scheduling

1. Ensure all loads entered are successfully dispatched and confirm receipt and acceptance of every load by the carrier

1. In the event a carrier declines an order or is unable to meet the delivery requirements, obtain secondaryoptionto ensure delivery meets the customer’s expectation; escrow to other departments as needed for support and communicate status of efforts throughout to ensure all parties are aware of efforts and plans
2. Load confirmations are completed daily, no exceptions
3. Delivery confirmations are completed daily, no exceptions

Position Requirements

Formal Education & Certification

• High school diploma or equivalencyrequired
• Bachelor’s degree preferred

Knowledge & Experience

• Two years of prior experience in dispatching or supply chain preferred
• Experience inlogistics(truckload and less than truckloadlogistics) preferred
• Petroleum experience preferred
• Confident skills with Microsoft Office suite (Word, Outlook, Excel, PowerPoint, Access)

Qualifications & Characteristics

• Must be able to multi-task and make financially impactful decisions in a fast-paced environment
• Demonstrated ability to work in a fast paced, constantly changing environment
• Ability to handle multiple tasks and move between activities that require immediate response
• Ability to communicate effectively to all stakeholders

Work Environment

• 10 hour night shift
• Sitting for extended periods of time
• Dexterity of hands and fingers tooperatea computer keyboard, mouse, and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.