Affordable Housing Manager

Rochester Regional Health; Park Township (SD); On-site; USD 28,000 - 34,000; Part time

Job summary

Rochester Regional Health is seeking an Affordable Housing Manager in Rochester, NY. This role oversees day-to-day operations, ensuring compliant, well-managed senior housing communities and superior resident service.

It involves budgets, safety, and coordinating events while maintaining occupancy and smooth communication between staff and residents. The position is part-time, 20 hours per week, with a 10:00 AM–2:00 PM schedule and on-call one week per month.

Qualifications

• Requires strong customer service and communication skills.
• Proficient with computer systems and office software.
• High school diploma required; associate degree preferred.

Responsibilities

• Provide leadership and support to maintenance staff to promote resident satisfaction.
• Process recertifications to ensure HUD/DHCR compliance.
• Manage inquiries and applications from potential residents per HUD/DHCR rules.
• Maintain occupancy and minimize downtime of vacant units.
• Coordinate resident events and general administration tasks.

Skills

Customer service

Computer proficiency

Education

High school diploma

Assoc. degree in Business or Social Service

Job description

Job Title: Affordable Housing Manager
Department: Real Estate Management
Primary Location: Moore Park - 11 Leith Lane, Hilton, NY 14468
Hours Per Week: 20 hours
Schedule: 10:00 AM to 2:00 PM, on-call 1 week per month

Position Summary:
The Affordable Housing Manager is responsible for the day-to-day business operations and the management of those policies, procedures and programs that will assure a well-managed, well-maintained community within the Affordable and Subsidized Senior Communities’ portfolio. In addition, will ensure quality customer service, compliance with mandated regulatory programs, maintain operations budgets, environmental health and safety compliance and achieve cost efficiencies. Provide superior customer service by modeling the Brand Promise and Core Values.

Key Responsibilities:

• Provide leadership, guidance and support to Maintenance Technicians-Affordable to promote efficiency, effectiveness, and resident satisfaction.
• Process initial, annual and interim recertification to ensure residents are in compliance with HUD, Department of Housing and Community Renewal (DHCR) and all applicable regulators.
• Manage inquiries and applications of potential new residents in accordance with HUD & DHCR regulations.
• Minimize downtime of vacant units and maintain acceptable occupancy rates.
• Actively interact with residents/former residents to handle rules compliance and problems in a tactful and timely manner. Maintain open communication with residents.
• Act as a liaison between maintenance staff and residents as needed to ensure service issues are resolved.
• Provide a healthy and safe environment for residents.
• Ensure that processes related to resident’s financial data are managed in a timely manner.
• Attend to general administration tasks as required to support the overall operation of the business.
• Coordinate special events/activities for residents.

Minimum Qualifications:

• High school diploma required.
• Associates degree in Business and/or Social Service preferred.
• Two years experience in the Property Management and/or the Hospitality Industry preferred.
• Previous experience with senior population preferred.
• NYS Driver’s License.
• Must possess strong customer service skills.
• Must be computer efficient.

EDUCATION:

LICENSES / CERTIFICATIONS:

NYS DL - valid New York State Driver’s License - New York State Department of Motor Vehicles (NYSDMV)

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$20.00 - $25.00

CITY:

Rochester

POSTAL CODE:

14611

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.