Affiliate Operations Specialist (Human Resources) - Bronx

Physician Affiliate Group of New York, P.C. (PAGNY); New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Physician Affiliate Group of New York, P.C. (PAGNY) in Bronx is seeking an Affiliate Operations Specialist to manage HR processes and provide support for more than 4,000 clinical providers. You will be the primary point of contact for employee concerns, ensuring compliance with all HR regulations.

The ideal candidate will have a Bachelor's degree in Human Resources, strong communication skills, and experience with HRIS systems. This role involves facilitating onboarding, training compliance, and maintaining relationships with staff and leadership.

Qualifications

• Bachelor's degree in Human Resources or related field is preferred.
• Experience in managing employee records and onboarding processes.
• Ability to handle employee relations inquiries effectively.

Responsibilities

• Provide general support to PAGNY office and providers.
• Manage onboarding and training compliance for new hires.
• Serve as the primary point of contact for employee concerns.
• Facilitate new hire orientation and assist with payroll processing.

Skills

Human Resources Management

Communication Skills

Employee Relations

Organizational Skills

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS systems

Job description

Introduction

Physician Affiliate Group of New York, P.C. (PAGNY) has an opportunity in the Bronx for an Affiliate Operations Specialist (Human Resources). PAGNY is a multispecialty medical practice group staffing several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY’s Corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers.

Mission

The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their values are built on a foundation of social and racial equity and have established the ICARE standards for all staff.

NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.

Role Overview

In compliance with federal, state, and local employment laws and regulations, the Affiliate Operations Specialist, under the direction of HR and site leadership, is responsible for providing general support to the site PAGNY office and providers. The Affiliate Operations Specialist is also responsible for managing all employee concerns as the initial point of contact and is expected to serve as an outward‑facing part of the HR Department. In collaboration with internal stakeholders, the Affiliate Operations Specialist’s responsibilities include onboarding of new hires through effective communication with recruiting specialists and hiring managers, logging and tracking of applicable human resources forms, and consistent updating of employee records in HRIS and other systems.

Opportunity Details

• Manages compliance with mandatory and non‑mandatory trainings, continuing education, annual health assessments, and work evaluations, ensuring employee records are current and meet JCAHO and New York Department of Health (NYDOH) standards.
• Acting as the primary point of contact for all credentialing and onboarding, will manage multiple new providers’ progress throughout this process.
• Tracks all new hires, ensuring onboarding is smooth and thoroughly reviewed, and that all post‑hire data and documents are in HRIS, employee files, credentialing, and onboarding trackers.
• Maintains relationships with providers and staff by checking in periodically to keep them informed and engaged.
• Leads and facilitates recurring new hire orientation and other activities and also provides hands‑on guidance for timesheet processing, benefits, continuing medical education (CME), and payroll and holiday calendars.
• Manages all HRIS transactions in a timely fashion and makes change requests ensuring accuracy. Follows up with the appropriate personnel and communicates with Corporate and NYC Health + Hospitals approvers for escalated issues.
• Builds and maintains successful relationships with site leadership, Medical Staff Office (MSO), Occupational Health Services (OHS), NYC Health + Hospitals Human Resources Partners, Chiefs/Chairs, and other stakeholders. Attends site committee meetings, when necessary.
• Handles routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refers complex matters to appropriate Labor and Employee Relations team member.