Affiliate/Community Communications Manager

GrowthAssistant; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A dynamic company is seeking an Affiliate/Community Communications Manager focused on enhancing customer experiences and managing affiliate relationships. This remote role demands a proactive CX professional passionate about building engagement through effective support and community involvement, offering flexible work hours and competitive pay.

Benefits

Work From Home

Performance, Attendance, and Referral Bonuses

Paid Holidays and Time Offs

Health Insurance Card

Qualifications

• Experience as a CX operator across multiple channels.
• Strong problem-solving skills and proactive customer support.
• Proven remote work experience collaborating with cross-functional teams.

Responsibilities

• Own customer interactions across multiple channels.
• Build and manage affiliate relationships.
• Implement solutions-based CX processes.

Skills

Problem-solving

Customer experience

Communication

Job description

Affiliate/Community Communications Manager

Are you passionate about delivering outstanding customer experiences and ready to bring your skills to a dynamic and growing team? GrowthAssistant is seeking an Affiliate Manager to elevate our customer interactions and affiliate engagement. In this role, you’ll oversee customer experience (CX) channels, ensuring prompt, friendly responses and proactively resolving issues across multiple platforms. You’ll also play a key role in building our social media community while developing and nurturing affiliate relationships. This position is ideal for someone who loves building connections, creating engaging interactions, and learning about affiliate management!

Enjoy permanent work-from-home flexibility, competitive pay, and a variety of bonuses and benefits, including performance incentives, health coverage, and generous paid time off. If you’re an experienced CX professional eager to dive into affiliate marketing, this role is for you!

The Benefits

• Work From Home
• Performance, Attendance, and Referral Bonuses
• Paid Holidays and Time Offs
• Health Insurance Card

The Role

Core Tasks:

• Own customer interactions across live chat, tickets, email, and social media, delivering friendly and proactive support.
• Respond to live chats within 15 seconds and tickets within 15 minutes when on shift.
• Provide pre-sales advice, manage order follow-through, and troubleshoot post-sales issues, including returns.
• Build close relationships with 3PL fulfillment centers to resolve issues promptly.
• Recommend and implement solutions-based CX processes.
• Monitor and respond to customer reviews and social media feedback, addressing issues and maintaining a positive brand presence.
• Drive engaging, positive social media interactions to build community and reputation.
• Research, build, and manage affiliate prospect lists and outreach efforts, maintaining strong affiliate relationships.

The Requirements

MUST-HAVE:

• Experience as a CX operator across multiple channels with a proactive approach to customer support.
• Strong problem-solving skills, able to navigate multiple systems to resolve issues.
• Proven remote work experience and effective collaboration with cross-functional teams, including 3PL partners.
• Experience monitoring and replying to reviews and social media, with an engaging, customer-focused approach.
• Ability to turn around negative experiences into positive outcomes.
• No prior affiliate experience needed, but a strong interest in learning and managing affiliate relationships.

We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow, take on more responsibilities along the way. Join our team now!

Who referred you to this position? Enter their first and last name here.

LinkedIn Profile URL:*

What languages do you speak fluently?*

Desired salary*

Have you worked as a customer experience operator across multiple channels, utilizing a proactive approach to customer support?*

Tell me about a time when you turn a dissatisfied customer into a satisfied one. What steps did you take?*

Do you have experience collaborating effectively with cross-functional teams, including third-party logistics (3PL) partners?*

Have you monitored and responded to customer reviews and social media interactions in an engaging, customer-focused manner?*

Please explain your affiliate marketing process:*

Do you have experience in end-to-end Affiliate Marketing?*

Are you okay with using a time tracker tool?*

How soon can you start?*

When was the last time you worked on a graveyard shift?*

Please provide 2 references:
(Name, Professional Relationship, Position, Company, Contact Number and Email)*