Aether E‑Commerce Onboarding & Support Specialist

Antera Software USA; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Paid Time Off and holidays

Professional development opportunities

Career advancement in SaaS

Job summary

Antera Software USA is seeking an Aether Specialist in Plano, TX to configure and support client web stores within the Aether platform. You will train clients, troubleshoot issues, and help customers successfully adopt the platform, collaborating with Success, Product, Development, QA, and Support teams.

The role combines technical configuration with strong customer service and project coordination, requiring excellent communication and the ability to manage multiple client relationships in a

Qualifications

• 2+ years in systems or technical support in SaaS or eCommerce.
• Basic understanding of HTML and CSS.
• Experience configuring or supporting eCommerce platforms and web stores.
• Excellent verbal and written communication skills with strong client-facing abilities.
• Strong organizational and project management skills with ability to manage multiple priorities.
• Ability to work onsite at our Plano, TX headquarters.

Responsibilities

• Onboard and support Aether clients during onboarding and ongoing support.
• Conduct client training sessions and onboarding meetings.
• Guide customers through web store setup, configuration, and launch processes.
• Maintain knowledge of platform capabilities and best practices for eCommerce stores.
• Develop training materials and process guides for clients.
• Configure and maintain customized web stores within Aether.

Skills

HTML basics

CSS basics

eCommerce platforms

Client communication

Project management

Tools

Web stores configuration

Job description

Antera Software USA is seeking an Aether Specialist in Plano, TX to configure and support client web stores within the Aether platform. You will train clients, troubleshoot issues, and help customers successfully adopt the platform, collaborating with Success, Product, Development, QA, and Support teams.

The role combines technical configuration with strong customer service and project coordination, requiring excellent communication and the ability to manage multiple client relationships in a