Aesthetic Front Desk Coordinator

SKINSPIRATIONS; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Skinspirations is an aesthetic and regenerative medical practice seeking a growth-focused Front Desk Coordinator who will be a self-driven powerhouse. You will balance client-facing duties with business priorities to increase client volume and maximize revenue while delivering compassionate patient care.

You will actively hunt for inefficiencies, organize schedules, and maintain a warm, professional front desk environment.

Qualifications

• Training and/or experience providing a Four Seasons-level, 5-star customer service experience to every client.
• A proactive mindset with the ability to prioritize revenue growth and client retention.
• Proven performance in new client acquisition.
• Ability to provide maximum productivity with minimal supervision.
• Experience in medical esthetic services.
• Excellent grammar and communication skills.
• A positive, upbeat personality.
• Proficiency with complex scheduling tasks and computer systems.
• A problem-solving nature.
• Someone who thrives in a team-focused environment rather than as an individual.
• Ability to accept constructive criticism like a professional.
• A history of staying in at least one job for more than twelve months within the last 3 years.
• Your current residence is located within 20 miles of our office.

Responsibilities

• As the Front Desk Coordinator, you are the center of our team, balancing client-facing responsibilities with business-focused priorities. From scheduling, increasing client engagement and retention, to solving technical problems on your own, you’ll play a key role in enhancing every patient experience and helping the practice to thrive. You will not just manage tasks; you will actively hunt for inefficiencies and implement creative solutions completely autonomously.
• Manage all aspects of patient scheduling and front desk duties to ensure smooth provider flow and maximum daily revenues.
• Solve Problems Autonomously: Spot operational bottlenecks early, design effective fixes, and execute them without needing oversight.
• Deliver Patient-First Care: Go above and beyond to accommodate unique patient requests, resolving complex issues smoothly while maintaining a warm, human touch.
• Strictly follow established written guidelines to ensure consistent, compliant practice results.
• Be a Skinspirations Brand Ambassador: Proudly present and discuss the clinical expertise, qualifications, and results produced by our practice to patients, partners, and the community.
• Coordinate check-in and check-out processes, including payment collection, rewards programs, and rebooking.
• Encourage the purchase of treatment packages, memberships, rebooking, and referrals to support revenue and client retention.
• Knowledgeably answer questions about all of our treatments.
• Organize patient charts, handle all patient records, send and confirm receipt of signed documents, email post-treatment instructions, etc.
• Collaborate with providers and team members to maintain a positive and seamless patient experience.
• Contribute your own unique strengths—whether in social media, organization, or client engagement—to expand the impact of your role.
• Seek client reviews, social media engagement, and referrals to help drive revenue growth.
• Resolve any guest concerns with professionalism and a solutions-driven approach.
• Handle daily office operations, including all patient communication, technical issues, and last-minute scheduling changes.
• Maintain a positive, team-oriented atmosphere that motivates both staff and patients.
• Help create and organize marketing initiatives, special events, and promotional activities to increase new client acquisition.
• Assist in maintaining the clean and elegant appearance of the office.

Job description

Skinspirations is an aesthetic and regenerative medical practice with a reputation for both exemplary customer service and results.

We are seeking a growth-focused Front Desk Coordinator who is a self-driven powerhouse and will treat the business as if it was theirs. This person will be responsible for creating innovative ways to increase client volume, optimizing scheduling to maximize revenue, providing deeply compassionate patient care, and acting as a proud ambassador for our team.

Who You Naturally Are:

• An Innate Self-Starter: You do not wait for a to-do list. You see a need, create a plan, and execute it.
• A Strategic Thinker: You look at the big picture and understand how small operational changes impact long-term financial success.
• An Exceptional Communicator: You can explain complex problems simply and rally a team behind your solutions.
• A Fast Learner: You eagerly seek out and adopt new tools and skills to stay ahead of the curve.
• Process and Detail-Oriented: You take pride in precision, value order, and adhere to written guidelines as your reference, to ensure accuracy for scheduling decisions.
• A True Team Player: Getting great results for every person in the practice is more important to you than getting a good result only for yourself.
• Relentlessly Accommodating: You have an unwavering commitment to service and naturally go the extra mile to ensure every patient feels heard and provided for.
• An Exceptional Communicator: You can explain complex concepts simply and rally both staff and patients behind your solutions.
• A Strategic Thinker: You look at the big picture and understand how small operational changes impact long-term financial success.

What You Will Do:

• As the Front Desk Coordinator, you are the center of our team, balancing client-facing responsibilities with business-focused priorities. From scheduling, increasing client engagement and retention, to solving technical problems on your own, you’ll play a key role in enhancing every patient experience and helping the practice to thrive. You will not just manage tasks; you will actively hunt for inefficiencies and implement creative solutions completely autonomously.
• Manage all aspects of patient scheduling and front desk duties to ensure smooth provider flow and maximum daily revenues.
• Solve Problems Autonomously: Spot operational bottlenecks early, design effective fixes, and execute them without needing oversight.
• Deliver Patient-First Care: Go above and beyond to accommodate unique patient requests, resolving complex issues smoothly while maintaining a warm, human touch.
• Strictly follow established written guidelines to ensure consistent, compliant practice results.
• Be a Skinspirations Brand Ambassador: Proudly present and discuss the clinical expertise, qualifications, and results produced by our practice to patients, partners, and the community.
• Coordinate check-in and check-out processes, including payment collection, rewards programs, and rebooking.
• Encourage the purchase of treatment packages, memberships, rebooking, and referrals to support revenue and client retention.
• Knowledgeably answer questions about all of our treatments.
• Organize patient charts, handle all patient records, send and confirm receipt of signed documents, email post-treatment instructions, etc.
• Collaborate with providers and team members to maintain a positive and seamless patient experience.
• Contribute your own unique strengths—whether in social media, organization, or client engagement—to expand the impact of your role.
• Seek client reviews, social media engagement, and referrals to help drive revenue growth.
• Resolve any guest concerns with professionalism and a solutions-driven approach.
• Handle daily office operations, including all patient communication, technical issues, and last-minute scheduling changes.
• Maintain a positive, team-oriented atmosphere that motivates both staff and patients.
• Help create and organize marketing initiatives, special events, and promotional activities to increase new client acquisition.
• Assist in maintaining the clean and elegant appearance of the office.

Job Requirements:

• Training and/or experience providing a Four Seasons-level, 5-star customer service experience to every client
• A proactive mindset with the ability to prioritize revenue growth and client retention.
• Complaint resolution and de-escalation training or skills
• Proven performance in new client acquisition
• Ability to provide maximum productivity with minimal supervision
• Experience in medical esthetic services
• Excellent grammar and communication skills
• A positive, upbeat personality.
• Proficiency with complex scheduling tasks and computer systems.
• A problem-solving nature.
• Someone who thrives in a team-focused environment rather than as an individual.
• Ability to accept constructive criticism like a professional.
• A history of staying in at least one job for more than twelve months within the last 3 years.
• Your current residence is located within 20 miles of our office.