Aesthetic Front Desk Concierge - Patient Experience

Socket.dev; Miami (FL); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Parental leave

Job summary

Sono Bello in Miami is seeking a dynamic Consult Experience Specialist to be the first point of contact for patients, ensuring an exceptional experience from the initial greeting through the journey. You will support consultations, handle scheduling, data entry, payments, deposits, and cross-sell services while maintaining a professional, upbeat demeanor.

Spanish/English bilingual candidates are strongly preferred, and a high school diploma is required; a bachelor’s degree is a plus.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Knowledge of medical terminology and procedures preferred but not required.
• Professional demeanor and commitment to providing exceptional client experience.
• Spanish/English bilingual skills strongly preferred due to frequent communication with Spanish-speaking patients

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Skills

Customer service

Front desk

Bilingual English/Spanish

Communication skills

Data entry

Microsoft Office

CRM systems

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

CRM systems

Job description

Sono Bello in Miami is seeking a dynamic Consult Experience Specialist to be the first point of contact for patients, ensuring an exceptional experience from the initial greeting through the journey. You will support consultations, handle scheduling, data entry, payments, deposits, and cross-sell services while maintaining a professional, upbeat demeanor.

Spanish/English bilingual candidates are strongly preferred, and a high school diploma is required; a bachelor’s degree is a plus.