Patient Experience Concierge & Front Desk Support

Sonobello; Springfield (MO); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Sono Bello is seeking a friendly front desk professional to welcome patients, verify appointments, and guide them through their first office visit. You will deliver outstanding customer service while coordinating with the sales team to support consultations and administrative tasks.

This full-time role involves data entry, scheduling, payments, deposits, and preparing quotes and consent forms. You’ll help identify patient success stories for online endorsements and support pre- and

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Knowledge of medical terminology and procedures (preferred but not required).
• Professional demeanor and commitment to providing exceptional client experience.

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Schedule appointments, process payments, and prepare deposits to ensure data accuracy and efficiency.
• Collaborate with team to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, pre- and post-operative.
• Assist with cross-selling by preparing quotes and consent forms as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Office software

Medical terminology (preferred)

Professional demeanor

Education

High school diploma

Bachelor’s degree preferred

Job description

Sono Bello is seeking a friendly front desk professional to welcome patients, verify appointments, and guide them through their first office visit. You will deliver outstanding customer service while coordinating with the sales team to support consultations and administrative tasks.

This full-time role involves data entry, scheduling, payments, deposits, and preparing quotes and consent forms. You’ll help identify patient success stories for online endorsements and support pre- and