Aerospace Tour Experience Guide - Flexible Schedule

ACL Digital; Mukilteo (WA); On-site; USD 31,000 - 48,000; Full time

Job summary

ACL Digital is seeking a Visitor Relations Tour Guide for Client Future of Flight, a dynamic public attraction in the Puget Sound area. You will deliver scripted content, engage diverse visitors, and support gallery exhibits and ticketing operations to ensure exceptional experiences.

You will lead tours, assist with events, and demonstrate strong customer service while working on a flexible, onsite schedule that includes weekends and holidays.

Qualifications

• 1+ years’ experience in customer service or client-facing roles.
• Experience presenting, training, or teaching in front of groups.
• Experience working in a team environment.
• Reliable with punctual attendance.
• Flexible schedule including mornings, evenings, weekends and holidays.
• Ability to stand or walk up to six hours per shift.

Responsibilities

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Client brand and products.
• Creates a positive impression of The Client Company, reflecting Client values in all activities and in all contact with the public.
• Memorizes and delivers extensive scripted material and approved messaging to guests.
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments.
• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
• Learns gallery and exhibit content and actively engages with visitors to share information accurately.
• Facilitates interactive experiences with general public, groups and event guests.
• Proactively addresses and/or reports safety issues or concerns.
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.

Skills

Customer service

Communication

Public speaking

Teamwork

Reliability

Punctuality

Stamina

Scheduling flexibility

Education

High School diploma/GED

Tools

Microsoft Office

Job description

ACL Digital is seeking a Visitor Relations Tour Guide for Client Future of Flight, a dynamic public attraction in the Puget Sound area. You will deliver scripted content, engage diverse visitors, and support gallery exhibits and ticketing operations to ensure exceptional experiences.

You will lead tours, assist with events, and demonstrate strong customer service while working on a flexible, onsite schedule that includes weekends and holidays.