Aerospace Drawings & Service Delivery Specialist

Xerox; North Charleston (SC); Presencial; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Comprehensive medical/dental/vision

Wellness credits

HSA & 401k matching

Paid time off

Descripción de la vacante

Xerox is seeking a detail-oriented professional to process engineering drawing requests for airplane parts validation for a major aerospace client. You will ensure SLA targets are met, maintain strong customer communications, and collaborate with the delivery team to support service improvements.

Role involves handling drawing access permissions, resolving image issues via the helpdesk, and timely distribution of drawings to end users.

Formación

• Experience in a customer-facing role.
• Strong computer skills.
• Proven ability to work under pressure handling multiple tasks to ensure timely completion.
• Good communication skills.
• Adherence to assigned work schedule and attendance guidelines.

Responsabilidades

• Process drawing requests for end users.
• Validate requester permissions for drawing access.
• Coordinate resolution of image issues submitted through the helpdesk system.
• Locate requested drawings and distribute them to the requestor.

Conocimientos

Customer service

Computer skills

Communication

Time management

Multitasking

Herramientas

Helpdesk system

Drawing search tools

Permissions validation

Descripción del empleo

Xerox is seeking a detail-oriented professional to process engineering drawing requests for airplane parts validation for a major aerospace client. You will ensure SLA targets are met, maintain strong customer communications, and collaborate with the delivery team to support service improvements.

Role involves handling drawing access permissions, resolving image issues via the helpdesk, and timely distribution of drawings to end users.