Aerospace Drawings & Service Delivery Associate

Xerox Corporation; North Charleston (SC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Job summary

Xerox Corporation in South Carolina is seeking a Customer Support Specialist to process engineering drawing requests for end users and coordinate image issues. You will support Boeing as part of the Delivery Operations team, ensuring service levels, and maintaining strong customer relationships.

The role emphasizes SLA achievement, productivity improvements, and service transformation while adhering to work schedules and contributing to the growth of the business.

Qualifications

• Experience in a customer-facing role.
• Ability to multitask and meet deadlines under pressure.
• Adherence to assigned work schedule and attendance guidelines.

Responsibilities

• Responsible for processing drawing requests for end users.
• Responsible for validating requestor permissions for drawing access.
• Responsible for coordinating the resolution of image issues submitted through helpdesk system.
• Responsible for locating requested drawings and the associated distribution of those drawings to the requestor.

Skills

Customer-facing

Multitasking

Time management

Attendance discipline

Job description

Xerox Corporation in South Carolina is seeking a Customer Support Specialist to process engineering drawing requests for end users and coordinate image issues. You will support Boeing as part of the Delivery Operations team, ensuring service levels, and maintaining strong customer relationships.

The role emphasizes SLA achievement, productivity improvements, and service transformation while adhering to work schedules and contributing to the growth of the business.