Aerospace Customer Success & Delivery Manager

Pratt & Whitney; East Hartford (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

Pratt & Whitney East Hartford Repair Operations (EHRO) is hiring a Customer Account Manager. You will be the primary contact for airline customers, ensuring timely communication and resolution, and on-time delivery of repaired parts.

You will collaborate with operations, engineering and quality teams to meet commitments and deliver an exceptional customer experience in a dynamic manufacturing environment.

Qualifications

• Advanced degree with 6 months of experience in Operations, Business Management, Engineering, Manufacturing, Aftermarket, Aerospace, or Military.
• Bachelor’s degree with 2 years of relevant industry experience.
• Associate’s degree or Technical/Military Training (A&P/AMT) with 4+ years of relevant industry experience.

Responsibilities

• Build and maintain strong relationships with airline customers and understand their needs.
• Communicate repair status, delivery commitments, and quotations in a timely and professional manner.
• Run and analyze daily delivery commitment and WIP reports in SAP.
• Coordinate with operations, engineering, quality and other stakeholders to meet customer requirements.
• Drive on-time delivery performance and proactively resolve issues affecting turnaround times.
• Prepare and provide customer quotations.
• Support continuous improvement initiatives to enhance customer satisfaction and operational performance.

Skills

Microsoft O365

Teams platform

Education

Advanced degree

Bachelor's degree

Associate’s degree or Technical/Military Training (A&P/AMT)

Job description

Pratt & Whitney East Hartford Repair Operations (EHRO) is hiring a Customer Account Manager. You will be the primary contact for airline customers, ensuring timely communication and resolution, and on-time delivery of repaired parts.

You will collaborate with operations, engineering and quality teams to meet commitments and deliver an exceptional customer experience in a dynamic manufacturing environment.