Aerospace Customer Success / Account Manager

Express Employment Professionals - Cincinnati East; Cincinnati (OH); On-site; USD 65,000 - 80,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Aerospace Customer Success / Account Manager to manage day-to-day client relationships in Cincinnati, OH. You will handle RFQs, pricing, and cross-department collaboration to ensure on-time delivery and issue resolution.

The role requires a Bachelor’s degree or 5+ years in related fields, advanced Excel, ERP experience, and strong communication with a detail-oriented mindset. Aerospace or manufacturing exposure is preferred.

Qualifications

• Bachelor’s degree or 5+ years of relevant experience.
• Advanced Excel skills and proficiency with Microsoft Office.
• Experience with an ERP or comparable business system.
• Strong written and verbal communication and relationship-building.
• Excellent organizational, analytical, and detail-oriented skills.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and take initiative.
• Aerospace/manufacturing/technical industry experience preferred.

Responsibilities

• Serve as the primary day-to-day contact for assigned customer accounts and maintain strong professional relationships.
• Review and process customer RFQs, including drawings, specifications, quality requirements, terms, pricing, and costs.
• Coordinate with Engineering, Quality, Purchasing, Operations, Logistics, Finance, and Sales for pricing, information, approvals, and lead times.
• Prepare accurate customer quotations and maintain pricing and quote activity within the ERP system.
• Review purchase orders against quotations, resolve discrepancies, enter sales orders, and issue order acknowledgements.
• Monitor orders through fulfillment and communicate schedule changes, delivery risks, and potential delays.
• Respond to customer inquiries regarding quotes, orders, invoices, products, and service needs.
• Own customer issues through resolution, including technical concerns, product damage, missing parts, warranty requests, documentation issues, and process improvement.

Skills

Customer relationships

Communication skills

Organizational skills

Analytical skills

Problem-solving

Attention to detail

Independent work

Multitasking

Education

Bachelor's degree

5+ years of relevant experience

Tools

Microsoft Excel

Microsoft Office

ERP system

Job description

Aerospace Customer Success / Account Manager

Location: Cincinnati, OH

Compensation: $65k-$80k

Requirements

• Bachelor’s degree or 5+ years of relevant experience in customer service, account management, sales operations, order management, supply chain, manufacturing, or a related field.
• Advanced Microsoft Excel skills and strong proficiency with Microsoft Office.
• Experience working with an ERP or comparable business system.
• Strong written and verbal communication skills with the ability to build professional customer relationships.
• Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
• Ability to manage multiple priorities, deadlines, and customer requests while maintaining accuracy.
• Demonstrated ownership, initiative, follow-through, and ability to work independently.
• Aerospace, aviation, manufacturing, tooling, technical industry, quoting, order management, or international customer experience is preferred.

Responsibilities

• Serve as the primary day-to-day contact for assigned customer accounts and maintain strong professional relationships.
• Review and process customer RFQs, including drawings, specifications, quality requirements, terms, historical pricing, and costs.
• Coordinate with Engineering, Quality, Purchasing, Operations, Logistics, Finance, and Sales to obtain pricing, technical information, approvals, and lead times.
• Prepare accurate customer quotations and maintain pricing and quote activity within the ERP system.
• Review purchase orders against quotations, resolve discrepancies, enter sales orders, and issue order acknowledgements.
• Monitor orders through fulfillment and proactively communicate schedule changes, delivery risks, and potential delays.
• Respond to customer inquiries regarding quotes, orders, invoices, products, technical questions, delivery status, and service needs.
• Own customer issues through resolution, including technical concerns, product damage, missing parts, warranty requests, documentation issues, and opportunities for process improvement.

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