Aerospace Customer Experience Engineering Manager

Pratt & Whitney; Columbus (GA); On-site; USD 132,000 - 252,000; Full time

Job summary

Pratt & Whitney Columbus Engine Center is seeking a Customer Service Engineering Manager to provide leadership to a large Maintenance, Repair and Overhaul facility. The role reports to the GTF Engineering Manager and focuses on delivering world-class customer experience and dependable engines.

The position requires strong engineering background, leadership, and the ability to drive cross-functional collaboration across Global Network Planning, Engine Services, and Customer Field Support to

Qualifications

• Bachelor’s degree in engineering or STEM field with 10 years in customer support or engineering/technical roles, or an advanced degree with 7 years of experience.
• Accountable and results-oriented individual.
• Strong technical and analytical problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively across cross-functional teams in a fast-paced environment.

Responsibilities

• Establish strategic partnerships to deliver on-time and accurate shop visits and a seamless customer experience.
• Develop and manage maintenance cost targets for each shop visit.
• Lead cross-functional engagement to meet customer commitments and drive continuous improvement.
• Foster highest levels of business integrity and professional conduct.

Skills

Accountable

Results-oriented

Strong technical

Analytical problem-solving

Excellent written/verbal communication

Education

Bachelor’s degree in engineering or STEM

Advanced Degree with 7+ years experience

Job description

Pratt & Whitney Columbus Engine Center is seeking a Customer Service Engineering Manager to provide leadership to a large Maintenance, Repair and Overhaul facility. The role reports to the GTF Engineering Manager and focuses on delivering world-class customer experience and dependable engines.

The position requires strong engineering background, leadership, and the ability to drive cross-functional collaboration across Global Network Planning, Engine Services, and Customer Field Support to