Aerospace Account Manager II: Client Success & Delivery

HEICO; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

Sherwood Aviation in Florida seeks an experienced Account Manager to be the main contact for aviation customers, manage accounts, and coordinate maintenance and service requirements. You will work with Operations, Maintenance, QA, and Finance to ensure on-time, on-budget delivery in compliance with FAA regulations and company standards.

The role focuses on building strong customer relationships, communicating progress, resolving issues, and identifying opportunities to expand services while

Qualifications

• Serve as the primary liaison between customers and internal departments during the service process.
• Develop and maintain strong customer relationships to ensure repeat business.
• Coordinate repair projects, inspections, and component services with Operations teams.
• Monitor schedules, costs, and expectations to ensure timely delivery.
• Prepare quotations, service scopes, and contracts.
• Review invoices and final billing with customers.
• Provide regular maintenance updates and delivery timelines.
• Identify opportunities to expand services and increase customer value.
• Maintain accurate records in CRM/ERP systems.
• Support audits, visits, and business reviews.

Responsibilities

• Serve as the primary liaison between customers and internal departments throughout the maintenance or service process.
• Develop and maintain strong customer relationships to ensure long-term satisfaction and repeat business.
• Coordinate repair projects, inspections, modifications, and component services with Operations and Maintenance teams.
• Monitor project schedules, milestones, costs, and customer expectations to ensure timely delivery.
• Prepare quotations, proposals, work scopes, and service agreements.
• Review maintenance estimates, change orders, invoices, and final billing with customers.
• Provide customers with regular updates regarding maintenance progress, schedule changes, and delivery timelines.
• Resolve customer concerns promptly and professionally while coordinating corrective actions with internal departments.
• Identify opportunities to expand services, increase customer value, and support business development initiatives.
• Maintain accurate customer records, contracts, communications, and account activity in the company's CRM or ERP system.
• Collaborate with Purchasing, Engineering, Quality Assurance, and Finance to ensure customer requirements are met.
• Support customer audits, visits, and business reviews.
• Monitor contract performance and ensure compliance with customer requirements and company policies.

Job description

Sherwood Aviation in Florida seeks an experienced Account Manager to be the main contact for aviation customers, manage accounts, and coordinate maintenance and service requirements. You will work with Operations, Maintenance, QA, and Finance to ensure on-time, on-budget delivery in compliance with FAA regulations and company standards.

The role focuses on building strong customer relationships, communicating progress, resolving issues, and identifying opportunities to expand services while