Advocate - Survivor Services Crisis Line (Overnight Shift)

Family Resources; Moline (IL); On-site; USD 41,000 - 50,000; Full time

Job summary

Family Resources in Moline, IL is seeking a dedicated Advocate – Survivor Services to join the 24-hour crisis line team. You will handle crisis interventions, document and track client information, and coordinate sheltering, transportation, and needs such as meals.

The role emphasizes confidentiality, empathy, and collaboration within a trauma-informed framework. Successful candidates will bring data analysis experience, strong Excel skills, and excellent communication.

Qualifications

• Experience with data analysis, Excel proficiency, and strong communication skills.
• Must have a valid driver’s license in good standing and a vehicle with appropriate auto insurance.
• Typically reflecting a 32-hour work week with overnight shifts including weekends.

Responsibilities

• Provide crisis intervention and referrals via phone and in person.
• Perform data entry and maintain confidential client files.
• Coordinate hotel placements and sheltering; arrange transportation and meals.
• Provide emotional support and crisis intervention to callers on the 24-hour line.

Skills

Data analysis

Excel proficiency

Strong communication

Education

High School Diploma/GED

Open (no degree required)

Job description

We are Family ResourcesFamily Resources is a nonprofit social services agency that was founded in 1849. Our mission is to support successful lives to build strong communities. Family Resources values safety, integrity, trauma-informed care, partnerships, and dignity & respect.Employee Benefits:32-Hour Work Week.Affordable health, dental, vision insurance, short-term disability (employer covers most of the premium).Long-term disability and life insurance (fully paid by employer).Paid time options:8 to 16 hours of PTO every month to accrue based on education/experience, plus a rollover of PTO every year up to 320 hours.24 hours of personal time. *40 hours of self-care. **Prorated at date of hire & resets January 1st each year.Longevity leave – after 10 years of full-time employment, we pay you to take 8 weeks off to rejuvenate and not use any paid time off options.12 paid holidays.401(k) 50% matching up to 10% & financial planning guidance.Pet insurance options.$25.00 cell phone reimbursement.$0.50 mileage reimbursement per mile.Employee Assistance Program (EAP).Other ExtrasWork/Life BalanceEmployer qualifies as a Public Student Loan Forgiveness employerEfficient, Inclusive, Flexible, and Trauma-Informed work environmentManageable workloadsFamily Resources runs purely on an entrepreneurial operating system (EOS).When hiring, we look at the whole body, The Head, The Heart, and The Briefcase for hiring success. When we hire, we ensure you:Are you the “Right Person, for the Right Seat?”You get it, want it, and have the capacity to do it.Your values align with the agency’s values.With EOS Living, Your Ideal Life Means:Doing what you love – “spending your days doing things you love and are great at – things you do that give you energy and that you’re passionate about.”With people you love – “being with people you really love being around, who are enjoyable and uplifting, and with whom you can be your authentic self.”Making a huge difference - “making a huge impact and leaving a legacy, whether it’s with the world, your employees, clients/customers, family, friends, or yourself.”Being compensated appropriately - “making as much money as you want by providing value to others, helping them get what they want.”With time for other passions – “Having time to pursue the other activities you’re passionate about in your personal life.”Operate by managing and strengthening the 6 key components – Vision, People, Data, Issues, Process, and Traction.Individuals who thrive at Family Resources include those who:Live our values. Understand that this isn’t just a job. The work is about trying to change ourselves and the communities we live in.Engage in self-reflection for personal growth.Are self-advocates. Balance respecting leadership with proactively bringing up conversations about organizational needs.Have some humility and know that no one person has all the answers.Be Patient.Values feedback.Can work as part of a team and move work forward independently.Draw on both lived experience and knowledge that comes from reflection, conversation, and research in carrying out their job duties.Qualifications:Education Required: OpenEducation Preferred: High School Diploma/GEDExperience Required: Experience with Data analysis, Excel proficiency, and strong communication skills.Experience Preferred: Answering a high call volume phone line, quality/compliance in a human service organization is a plus.A valid driver’s license in good standing and a vehicle with appropriate auto insurance are required. Must be able to pass the motor vehicle record background check.Position SpecificsTypically reflecting a 32-hour work week.Position Hours: Four overnight shifts per week, consisting of a mix of weekday and weekend coverage. Weekday shifts are 12:30 a.m. to 8:30 a.m., and weekend shifts are 8:30 p.m. to 8:30 a.m..Full-time positionNonexempt hourly position.$27.05 per hour, estimated $45,000 annually.Comprehensive benefits are offered.Location: Moline, ILOn-call rotations are requiredPosition DetailsThe Advocate – Survivor Services Crisis Line will provide crisis intervention and referral support by both phone and in person, using an established screening and intake process. This role will perform a variety of functions which involve the activities of the various programs and departments in the agency, including skilled clerical work and work of an extremely confidential nature. The position will be expected to provide coverage for other office support staff at any location as part of the team.Key responsibilities for this position include providing quality improvement support services on projects assigned by the Effectiveness and Quality Department, internal and external customer support, providing complete and timely documentation as required, and participating with and overseeing the file requirements based on program expectations. The position will initiate and maintain confidential client files, perform data entry, and track statistics regarding client files. This position will provide case management, coordinate hotel placements, immediate Sheltering and related supportive services, complete phone-based intakes, arrange and identify transportation and food supports, and provide emotional support. In addition, this position will provide emotional support, crisis intervention, and emergency shelter assessments to callers on the 24-hour crisis line.This position requires reliable transportation and proof of auto insurance. These responsibilities are carried out under the direction of the Supervisor - Sheltering & Housing. This position requires a flexible schedule that may include working nights/days, weekends, and holidays.As a member of Family Resources, you will have an EOS leader who:Gives clear directions.Ensures you have the necessary tools.Acts with the greater good in mind.Delegates appropriately.Takes time to truly understand your role and how you can help the company.Makes their expectations clear.Communicates well.Has effective meetings.Meets one-on-one with you one time per month.Rewards and recognizes your performance.