Advocacy Supervisor

The Little Light House Central Kentucky, Inc.; Kentucky; On-site; USD 32,000 - 45,000; Full time

Job summary

The Little Light House Central Kentucky, Inc. is seeking a dedicated coordinator to manage agency volunteer and case management operations, including screening, training, supervision and recognition.

This role supports CASA volunteers in selecting and closing cases and assists with recruitment of new volunteers. Responsibilities include supervising up to 30 volunteer advocates, maintaining files in Optima, coordinating reports, contributing to monthly newsletters, and building relationships with

Qualifications

• Four years of college or equivalent education.
• BA in Social Work, Communications or related human services preferred.
• 2 years experience in social services.
• Strong computer skills with Word, Excel, Access and Outlook.
• Able to work with minimal supervision.
• Excellent organizational and written/verbal communication skills.
• Ability to communicate in English.

Responsibilities

• Coordinate agency volunteer and case management operations, including screening, training, supervision and recognition.
• Supervise up to 30 volunteer advocates assisting CASA volunteers in case selection and closure.
• Actively recruit volunteers and participate in training and interviews as needed.
• Supervise and assist CASA volunteers in case preparation for court; ensure reports are reviewed and delivered on time.
• Maintain case files and volunteer reports in the Optima database and generate reports as needed.
• Prepare and submit articles for the monthly volunteer newsletter.
• Contact volunteers at least monthly and participate in home visits.
• Recognize volunteers through annual events and other recognition methods.
• Gather information for holiday sponsorship program and provide gifts to those in need.
• Evaluate volunteer work against CASA standards and raise community awareness.

Skills

Volunteer coordination

Team supervision

Recruitment

Training

Communication

Organizational skills

Interpersonal skills

English proficiency

Education

BA in Social Work / related field

4-year college degree or equivalent

Tools

Word

Excel

Access

Microsoft Outlook

Job description

Responsible for the coordination of agency volunteer and case management operations including volunteer screening, training, supervision and recognition. This position also assists in recruitment efforts for new volunteers.

• Supervise up to 30 volunteer advocates, assisting CASA volunteers in choosing and closing specific cases.
• Actively recruit volunteers, participating in pre-service training, interviews as needed.
• Supervise, consult and assist CASA volunteers in the preparation of cases for court and other case work, ensuring that reports prepared by CASA volunteers are reviewed, typed, reproduced and delivered within the prescribed time to all relevant parties.
• Assure the maintenance of case files and volunteer reports, keeping this information updated on computerized database (Optima) in order to demonstrate the effectiveness of CASA as needed through database reports.
• Prepare and submit articles as needed on a timely basis for inclusion in the monthly volunteer newsletter.
• Contact volunteers at least once a month.
• Participate in home visits with volunteers taking new cases.
• Recognize the work of CASA volunteers through the Annual Volunteer Recognition Dinner, as well as other mechanisms.
• Work to collect necessary information from volunteers regarding needs of CASA children for the holiday sponsorship program, providing gifts to those in need.
• Evaluate the work of CASA volunteers through review of adherence to Volunteer Job Description and CASA Standards.
• Work to raise awareness of CASA by explaining the program to outside organizations and community groups.

Additional job functions:

• Serve as representative of CASA to the Court, government agencies and other relevant service providers.
• Performs other functions, as assigned by the Director of Programs or CEO.
• This statement sets forth the basic tasks and duties of the job but is not intended to provide a detailed description of all functions that may be required to perform the job satisfactorily.

• Four years of college or equivalent education.
• B.A. Degree in Social Work, Communications or related human services field preferred.
• 2 years-experience in social services.
• Strong computer skills with emphasis on Word, Excel, Access, and Microsoft Outlook.
• Able to work with minimal supervision.
• Demonstrates excellent organizational skills; detail oriented.
• Demonstrates clear and engaging written and verbal communication skills.
• Effective interpersonal skills and the ability to establish successful working relationships with service providers throughout the community.
• Ability to communicate in English.

Physical requirements:

• Must be able to work under stress and in a fast-paced environment.
• Must be able to work under conditions which require sitting, standing, walking, reaching, bending and stooping.
• Reasonable accommodation will be provided for qualified individuals with a disability, as necessary.