Advocate/Navigator - Resiliency & Justice Center

Legal Aid Center of Southern Nevada, Inc.; Las Vegas (NV); Hybrid; USD 41,000 - 54,000; Full time

Benefits offered by this job

Employer-paid health insurance

403(b) match

12 weeks parental leave

Generous paid time off

Job summary

Legal Aid Center of Southern Nevada, Inc. seeks a full-time Advocate/Navigator for the Resiliency & Justice Center in Las Vegas. You will assist with intake, assess needs, and navigate legal and social services for victims and their families.

Under supervision, you will coordinate with providers, complete forms, and support outreach while delivering compassionate customer service in crisis situations. Salary ranges with strong benefits accompany the role.

Qualifications

• Conduct intake and assess needs of victims.
• Navigate legal and social service resources for clients.
• Assist with forms and documentation for services.
• Provide responsive customer service in crisis settings.

Responsibilities

• Greet and assist visitors to the center, maintaining a calm and helpful demeanor.
• Handle incoming calls and coordinate referrals and services.
• Identify and address victim needs and connect to resources.
• Collaborate with partners to ensure timely service delivery.
• Maintain accurate intake data and document outcomes.

Skills

Intake & assessment

Resource navigation

Forms completion

Community outreach

Customer service

Crisis communication

Bilingual (preferred)

Job description

Advocate/Navigator - Resiliency & Justice Center

Legal Aid Center of Southern Nevada, a non-profit public interest law firms is seeking a full time Victim Advocate/Navigator. The Victim Advocate/Navigator will assist with the day-to-day operation of the Resiliency & Justice Center and, under the supervision of the center's Director, will work to further the center's mission to provide victim-centered customer service in identifying the needs of victims of crime for services and then in navigating various social services, medical and mental health providers, insurance carriers, emotional support services, and other community resources as needed for victims and their families. The Victim Advocate/Navigator's duties include, but are not limited to, the following.

Conduct Intake and Assessment

• Greet and assist all parties visiting the center, while maintaining a friendly, calm, helpful attitude and demeanor
• Take all incoming phone calls to the center, while maintaining a friendly, calm, helpful attitude and demeanor
• Conduct interviews and assessments to identify needs presented by each party's circumstances
• Utilize mental health first aid training where needed and provide appropriate emergent referral to mental health providers as needed
• Review and analyze any relevant documentation provided to help determine needs of the party
• Identify and categorize the hierarchal needs of the party in order to identify solutions and/or resources to meet those needs
• Utilize intake and survey forms to track the numbers of people assisted, types of assistance provided, and evaluation of services

Navigate Resources

• Assist victims with identifying and utilizing legal and non-legal community-based resources
• Assist party in navigating the various resources to ensure party’s needs are being met, including initial contact or follow-up with providers or resources as needed based on victim’s ability and needs
• Advocate with resources on behalf of victim for services
• Research further social services or community resources to meet the needs of victims

Provide Assistance with Identification and Completion of Forms

• Assist victims with various forms needed to access services and benefits
• Research needed forms and/or information for the needed services
• Review forms and instructions with victims and explain what information is being sought
• Fill out forms with victims based on each individual client’s needs and abilities
• Coordinate directly with various service providers to ensure forms and other requested information is compliant on behalf of victims

Community Outreach and Relations

• Attend various outreach events as needed in order to support the mission of the center
• Establish and maintain effective and positive relationships with other agencies, community partners, service providers, and the public

Provide Responsive Customer Service Internally and Externally

• Work cooperatively in a team environment
• Establish and maintain effective and positive relationships with all team members
• Work effectively with diverse people and groups
• Listen and communicate effectively and patiently with persons in crisis

Additional Qualities Desired

• Is able to understand the lives and struggles confronting low-income and vulnerable people in our community
• An empathetic communicator with a positive attitude
• Enjoys being a part of a great team of caring individuals
• Loves challenges, dislikes being bored, and believes drama and gossip belong at the movies or at brunch, not at work
• Bilingual preferred but not required

Starting salary range is $41,000.00 to $54,000.00 per year depending upon experience, with annual increases available. Our excellent benefits include:

• 100% employer-paid health insurance for an employee, spouse/domestic partner, and dependents up to 26 years old
• 403(b) match dollar for dollar up to 5% of an employee's salary after 12 months of employment
• 12 weeks paid parental leave after 12 months of employment
• Generous paid time off policy

Hours for the center are in-person, Monday through Friday, 8:30 a.m. to 4:30 p.m.

Legal Aid Center of Southern Nevada is an ADA/Equal Opportunity Employer