Advocate: Day Shift

Africatown-Community-Land-Trust

Seattle (WA)

On-site

USD 25,000 - 33,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health coverage

Generous PTO

11 Paid Holidays and 2 Personal Days

Matching 401(k)

HRA

FSA

Life and AD&D insurance

Disability insurance

Professional development stipends

EAP

Community events participation

Job summary

Africatown Community Land Trust (ACLT) seeks an Advocate to provide front-line customer services to Benu Community Home guests. The Advocate works as part of a team in a 24/7 enhanced shelter program, with duties ranging from crisis intervention to daily operations and guest support.

The role emphasizes compassionate support, adherence to program rules, and collaboration with staff to ensure a safe, respectful environment for residents and guests.

Qualifications

One year experience working with people experiencing homelessness.
Experience or knowledge of mental illness and addictions.
Crisis intervention knowledge and skills.
Commitment to harm reduction program model.
Ability to work within ACLT mission and values.
Background check per Seattle Fair Chance Ordinance.

Responsibilities

Provide crisis intervention and advocacy to Guests.
Model interpersonal and living skills for Guests.
Enforce building and program rules and policies.
Maintain a safe, clean, and functional living environment for Guests.
Assist with facility preparation and guest transitions.
Collaborate with team on shift and work independently when needed.
Keep accurate hours and timesheets; participate in group decisions.

Skills

Crisis intervention

Interpersonal skills

Teamwork

Communication

Cultural sensitivity

Education

College-level classes toward a degree in social services or psychology

Tools

CPR/First Aid training

Trauma-informed Care training

Job description

Applicants must be authorized to work in the U.S. and not require visa sponsorship

Advocate Day Shift Needed:

Tuesday - Saturday 7:00 AM to 3:30 PM

Africatown Community Land Trust (ACLT) seeks an Advocate responsible for providing front-line customer services to Benu Community Home program guests. The Advocate position will work as part of a team in a 24/7 enhanced shelter program

ABOUT US

Africatown Community Land Trust is working for community ownership of land in the Central District. This can support the cultural and economic thriving of people who are part of the African diaspora in the Greater Seattle area. The Africatown Community Land Trust board is comprised of real estate professionals, business executives, entrepreneurs, business professionals and long-time community members from the Central District.

The ACLT's Benu Community Home provides 24/7 enhanced transitional housing and supportive services for self-identifying males experiencing homelessness. Community Guests (residents) are deemed qualified before intake. Community Guests (residents) are regarded as having needs and generally may have physical disabilities, chronic and acute mental illness, active chemical dependency, and/or trauma. This is a low-barrier, program.

MISSION

To acquire, develop, and steward land in Greater Seattle to empower & preserve the Black Community.

VISION

Vibrant and thriving black communities through land ownership.

ABOUT THE POSITION

Typical duties may include:

Direct service to Guests/Daily or Ongoing Services

Provide crisis intervention and advocacy to Guests.
Model interpersonal and living skills for Guests.
Enforce building and program rules including exit and return policy.
Maintain a safe and comfortable enhanced Community Home environment, including removal of garbage (Guest rooms and common areas).
Assist janitorial and maintenance staff in preparing rooms as Guests exit and enter the Benu Program.
Work as a team with other colleagues on shift and be able to work independently without direct supervision.
Weekly room scan for Guests to ensure safety and cleanliness standards are met.
Maintain accurate record of hours worked and turn in timesheets on schedule.
Contribute to and support a positive, team-oriented work environment; participate with other staff members in the group decision-making process.
Assist with Guests and program laundry as needed.
Maintain cleanliness and order at front desk and lobby area.
Inform supervisors of facilities and Guest-related issues.
Perform other job-related duties as assigned.

Concierge Duties/Guest Support

Staff Advocate desks on second and third floor: including welcoming Guests, visitors, monitoring lobby, enforcing building and program rules, and sanitizing Guest belongings.
Perform routine walk-through of the entire building to engage with Guests and ensure safety.
Process messages and maintain accurate Guests tracking records (curfew log, bed map, meal tracker, chore list, etc.).
Answer phones and provide information to callers about the program or intake process.
Assist with preparing and serving meals, as needed.
Assist with meal clean-up after breakfast, lunch, and dinner.
Assist participants as they move into or out of the building as needed.
Assist in event planning, set-up, facilitation, and tear-down as needed.
Provide guidance and support to temporary employees or volunteers on shift.

Training and Meeting Participation

Monthly Benu Team meetings, Guests House Meetings, All Staff, etc.
Engage in required training (online and in-person).
Attend staff meetings, workshops, retreats, and in-service classes as provided.

Administrative and General Responsibilities

Assist in the facilitation of Enrichment classes and other Programming.
Maintain accurate record of hours worked and turn in timesheets on schedule.
Contribute to and support a positive, team-oriented work environment; participate with other staff members in the group decision-making process.
Assist with Guest and program laundry as needed.
Inform supervisors of facilities and Guest-related issues.
Perform other job-related duties as assigned.

JOB CONDITIONS

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, interactions with angry persons, and exposure to computer CRTs.

PHYSICAL AND MENTAL ACUITY DEMANDS:

Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face conversation.
Able to speak clearly in person and on the telephone.
Able to hand write legibly.
Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large space and identify concerns that require staff response.
Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
Able to sit for sustained periods of time.
Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
Ability to lift, move and/or carry up to 40 pounds.
Able to make independent decisions and apply sound judgment in performing job duties.

MINIMUM QUALIFICATIONS

One year experience working with people experiencing homelessness.
Experience or knowledge of mental illness and addictions.
Knowledge and experience with crisis intervention.
Commitment to harm reduction program model.
Ability to work within the mission, goals, and objectives of ACLT.
Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
Must have a reliable phone or voice mail service to be reached during scheduled and on-call hours.
Ability to contribute to a work environment that fosters respect, teamwork, and excellence.
CPR/First Aid training and Trauma-informed Care training within the first 90 days of employment.
Applicants must successfully pass a background check, which will be conducted in accordance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.

DESIRED QUALIFICATIONS

College-level classes toward a degree in social services, psychology, or a related field of study.
Previous work experience in programs that work with vulnerable populations.

BENEFITS PACKAGE