Advocacy Operations Manager

Figma; San Francisco (NY, CA); Remote; USD 149,000 - 288,000; Full time

Job summary

Join a forward-thinking company on a mission to make design accessible to all! This role is perfect for an experienced Program Manager eager to streamline processes and enhance team productivity. Collaborate with diverse teams to manage projects and drive impactful outcomes. You'll play a crucial role in fostering cross-functional partnerships and ensuring alignment with strategic goals. If you thrive in dynamic environments and are passionate about making a difference, this opportunity is for you!

Qualifications

• 5+ years in program management or operations within marketing or design teams.
• Exceptional organizational skills and a talent for streamlining processes.

Responsibilities

• Develop and manage a global process for new project intake and evaluation.
• Maintain a dashboard to track advocacy initiatives and foster accountability.

Skills

Program Management

Organizational Skills

Analytical Skills

Collaboration Skills

Streamlining Processes

Tools

Figma

Job description

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

At Figma, we are creating a community of practice where our users can connect, learn, and advance their skills through sharing with one another. Our advocacy team is at the core of the Figma Community—online, IRL, and in various forms of content. This person will play a key role in helping this global team operationalize and execute more efficiently. You’ll collaborate closely with a wide range of teams that advocacy partners with—from sales, customer experience, and product marketing, to events, growth and of course our product teams. If you're an experienced Program Manager who thrives on making an impact by helping teams work more efficiently and removing obstacles, so they can do their best work, then we'd love to hear from you!

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• New project intake and review/triage process: Develop and manage a global process for intake, evaluation, and approval of new projects to ensure alignment with strategic goals.
• Project tracking and visibility: Maintain a comprehensive dashboard to transparently track completed and ongoing advocacy initiatives, fostering accountability and clear communication across the organization.
• Capacity management: Assist regional managers in tracking individual team member workloads, ensuring balanced capacity, and effective resource allocation.
• Reporting, storytelling & impact: Tell compelling stories around advocacy-driven project outcomes, including cross-functional collaborations, champion programs, and direct product influence to the greater organization.
• Cross-functional coordination: Serve as the key liaison between Advocacy and internal teams (Product Marketing, Sales Ops, Customer Experience, Growth, Product teams), proactively managing dependencies and clearing pathways for successful advocacy execution.

We'd love to hear from you if you have:

• 5+ years in program management or operations (within marketing or design teams).
• Exceptional organizational skills, with a talent for streamlining processes and enhancing team productivity.
• Strong analytical abilities, adept at translating data into actionable insights and storytelling.
• Outstanding collaboration skills, capable of navigating complex organizational dynamics and fostering cross-functional partnerships.
• Familiarity with Figma tools would be a great addition.

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Annual Base Salary Range (SF/NY Hub):

$149,000 - $288,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

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