Advisory Solution Consultant - Customer Industry Workflows

ServiceNow; Seattle (WA); Remote; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as an Advisory Solution Consultant, where you will leverage your expertise to develop innovative solutions that transform customer workflows. This role emphasizes collaboration with sales teams and product management to deliver tailored solutions that meet client needs across various industries. You'll play a crucial role in guiding strategic programs and influencing product roadmaps while participating in exciting marketing events. If you're passionate about integrating AI into work processes and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Health Plans

401(k)

Employee Stock Purchase Plan

Flexible Time Off

Qualifications

• 7+ years of experience in pre-sales solution consulting or sales engineering.
• Industry experience in Manufacturing, Technology, or Telco is a plus.

Responsibilities

• Develop and provide industry-specific solutions during sales cycles.
• Lead discovery workshops to identify customer challenges and align solutions.

Skills

AI Integration

Solution Consulting

Sales Engineering

Territory Management

Education

Bachelor's Degree

Master's Degree

Tools

ServiceNow Platform

Enterprise Cloud Solutions

Job description

Advisory Solution Consultant - Customer Industry Workflows

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow stands as a global market leader, serving over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to enable smarter, faster, and more efficient work. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• The Specialist Solution Consultant is a technical and business consultant with the ability to develop, position, and provide industry and product-specific solutions during sales cycles, meeting sales goals for an assigned territory.
• Support product sales as the technical, industry, and domain expert for a client-facing sales team across one or multiple industry markets.
• Lead discovery workshops to identify customer challenges and deliver persona and value-based product demonstrations aligning solutions with customer needs.
• Guide strategic programs in top accounts, such as customer journey sessions, roadmaps, and outcome agreements.
• Provide feedback to product management to influence product roadmaps and strategies based on customer needs and market trends.
• Share best practices and reusable assets with other Solution Consultants to improve team quality and efficiency.
• Stay informed on competitive analysis and market differentiation strategies.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

To be successful in this role, you have:

• Experience integrating AI into work processes, decision-making, or problem-solving, including using AI tools, automating workflows, analyzing insights, or exploring AI's impact on industries.
• 7+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications.
• Industry experience in Manufacturing, Technology, or Telco is desirable.
• Proficiency with the ServiceNow platform or other enterprise cloud software solutions.
• Experience collaborating with product management, marketing, partners, and professional services.
• Territory management skills, including pipeline development and working with sales teams to ensure execution excellence.

We offer a competitive compensation package based on location, including base pay, equity, incentives, and benefits such as health plans, 401(k), ESPP, and flexible time off. Our work model emphasizes flexibility and trust, with categories for work personas (flexible, remote, or in-office). Learn more here.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category. We also consider applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

If you need a reasonable accommodation during the application process or require an alternative application method, please contact [e-mail].

Export Control Regulations

Employment may be contingent upon obtaining export licenses or approvals if access to controlled technology is involved, in compliance with relevant export control laws.