Advisor Website Support Specialist

Principal Financial Group; Des Moines (IA); Hybrid; USD 62,000 - 74,000; Full time

Benefits offered by this job

Pension Eligible

Hybrid work arrangement

Flexible Time Off

Job summary

Principal Financial Group in Des Moines, IA is seeking a collaborative advisor website services professional to support digital experiences for our clients. You will work with advisors and business partners to resolve issues, deliver timely information, and maintain high service levels.

This role emphasizes communication, analysis, and problem-solving over software development, with on-call duties and a chance to learn our systems and tools.

Qualifications

• Bachelor’s degree preferred in MIS, business, or related field.
• Strong communication, analytical and problem-solving abilities.
• Ability to maintain accuracy and confidentiality; willingness to learn new tech.

Responsibilities

• Support Principal systems and web applications to provide top service to business partners.
• Explain and translate technical information for customers and engineers.
• Own processes and drive issues to resolution with recommended solutions.
• Learn services team responsibilities and contribute input on web/data topics.
• Stay current with industry trends and participate in special projects as needed.

Skills

Communication skills

Analytical skills

Problem-solving

Organizational skills

Change adaptation

Education

Bachelor’s degree (MIS, business or related)

Job description

Principal Financial Group in Des Moines, IA is seeking a collaborative advisor website services professional to support digital experiences for our clients. You will work with advisors and business partners to resolve issues, deliver timely information, and maintain high service levels.

This role emphasizes communication, analysis, and problem-solving over software development, with on-call duties and a chance to learn our systems and tools.