Advisor, Solutions Consulting

TransUnion; Reston (VA); On-site; USD 106,293 - 143,808; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

HSA/FSA options

Life and AD&D insurance

Disability insurance

401(k) with employer match

ESPP

Tuition reimbursement

Paid time off

Commuter benefits

Volunteer time off

Job summary

TransUnion in Reston is seeking an implementation lead to drive end-to-end onboarding of telecom and SaaS solutions. You will ensure operational readiness, successful deployment, and strong customer adoption while coordinating across matrixed teams.

You’ll own customer engagement outcomes, manage risks with data-driven insights, track SLA/KPI performance, and mentor peers to raise delivery standards. Travel up to 30% is expected to grow account value.

Qualifications

• Experience with Agile methodologies and Jira/Confluence.
• Knowledge of Salesforce, Smartsheet, and similar apps.
• Experience with reporting, analytics, and data querying.
• Project management experience; PMP preferred.
• Exposure to AI/automation in telecom/customer engagement.

Responsibilities

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions.
• Own customer engagement outcomes, including OKRs and value realization.
• Coordinate provisioning, integrations, migrations, and deployments with cross-functional teams.
• Independently drive customer projects from kickoff to completion.
• Serve as the primary customer contact with executive stakeholders.
• Proactively manage risks, issues, and escalations with data-driven input.
• Ensure SLA/KPI compliance and smooth transition to support.
• Drive customer training, adoption initiatives, and retention efforts.
• Influence delivery excellence and promote best practices.

Skills

Agile methodologies

Project management

Customer engagement

Cross-functional collaboration

Data-driven decision making

Automation mindset

Tools

Jira

Confluence

Salesforce

Smartsheet

Data analytics tools

Job description

Team Overview

Join a highly collaborative, customer-facing team that works at the intersection of telecommunications, technology, and client success. The team partners with customers throughout the full lifecycle – from implementation and onboarding to ongoing optimization and growth – ensuring maximum value from TruContact solutions.

Role Overview and Core Responsibilities

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption.
• Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans.
• Manage provisioning, integrations, migrations, and deployment activities while coordinating cross‑functional teams in a matrixed environment.
• Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved.
• Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders.
• Proactively manage risks, issues, and escalations using data‑driven recommendations, ensuring timely resolution and stakeholder alignment.
• Ensure SLA/KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams.
• Drive customer training, early‑life support, and adoption initiatives while identifying and mitigating retention or engagement risks.
• Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives.
• Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

Required Knowledge and Experiences

• Up to 5 years of telecommunications / networking experience within the TruContact portfolio space.
• Proven leadership in managing projects and teams.
• Solid people skills with a knack to motivate, up‑lift, and maintain a positive environment through one’s attitude, communication, and outlook.
• Driven by collaboration, ownership, and maintained an open vision and acceptance of feedback and input.
• Personal drive to learn, seek knowledge, and grow.
• Strong knowledge of telecommunications and networking technologies, including voice, VoIP, carrier services, network access solutions, routers, switches, Ethernet connectivity, bandwidth management, and network infrastructure concepts.
• Experience implementing, onboarding, or supporting customer‑facing technology solutions in telecom, SaaS, or related technology environments.
• Proven ability to communicate complex technical concepts effectively to both technical and non‑technical stakeholders.
• Strong customer engagement, problem‑solving, and cross‑functional collaboration skills, with a focus on successful solution adoption and positive customer outcomes.
• Drive for automation and creative solutions to pull together information from various systems and avoid manual swivel or transcription of information.

Preferred Skills

• Experience with Agile methodologies and tools such as Jira and Confluence.
• Working knowledge of Salesforce, Smartsheet, and similar business applications.
• Experience with reporting, analytics, and data‑querying tools.
• Project management experience; PMP certification preferred.
• Exposure to AI, automation, or emerging technologies within telecommunications and customer engagement solutions.

Benefits

• Health: Day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage available on select plans. Tax‑advantaged HSA and FSA accounts.
• Protection: Company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, short‑ and long‑term disability, legal plan, pet insurance, travel accident coverage.
• Family: Adoption assistance, fertility planning coverage, caregiver support, dependent care FSA with possibility of employer match, Care@Work membership, up to 12 weeks paid parental leave.
• Future: 401(k) with employer match, Employee Stock Purchase Plan (ESPP), financial wellness resources, career coaching, optional long‑term care insurance.
• Others: Tuition reimbursement, flexible time off for exempt employees, paid time off for non‑exempt employees, 12 paid holidays, commuter benefits, employee discounts, charitable gift matching, paid volunteer time off, corporate volunteer events.
• Wellness: 24/7 support including professional therapy, coaching, emotional well‑being programs, guided meditation, and resources for physical, mental, social, and financial wellness.

Pay Scale Information

The U.S. base salary range for this position is $100,100.00 – $150,000.00 annually. The salary range reflects a reasonable estimate of the range of compensation for this job. Actual compensation is based on careful consideration of additional factors such as education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.

Equal Employment Opportunity

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law. Additionally, in accordance with Section503 of the Rehabilitation Act of1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of1974, TransUnion takes affirmative action to employ and advance qualified individuals with disabilities and protected veterans in all levels of employment and develops annual affirmative action plans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the SanFrancisco Fair Chance Ordinance, the Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.