Advisor Onboarding Specialist

JPMorgan Chase & Co.; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

JPMorgan Chase & Co. Wealth Management is seeking an Advisor Onboarding Associate to coordinate the onboarding process for newly hired advisors and be their primary contact.

You will guide advisors through licensing, registration, exam prep, and technology setup, working with Recruiting, HR, Licensing, Tech, and field management. You will monitor deadlines, schedule exams, arrange materials, and ensure a consistent onboarding experience.

Qualifications

• Minimum of three years of experience in the brokerage or financial services industry.
• Experience coordinating multiple activities, deadlines, and stakeholder communications within an onboarding, licensing, operational, or comparable program.
• Knowledge of securities registration or insurance licensing processes, including licensing documentation, exam scheduling, or related regulatory requirements.
• Experience communicating procedural requirements, timelines, and status updates to employees, managers, and business partners.
• Ability to monitor progress against established plans, deadlines, and service-level requirements.
• Ability to identify, document, and elevate operational issues and risks.
• Experience analyzing data or trends to support decisions and process improvements.
• Experience creating process, procedure, or program documentation.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Serve as the primary point of contact for advisors and field management throughout the Advisor Onboarding Program.
• Host onboarding calls to explain program expectations, licensing requirements, timelines, study resources, testing deadlines, and exam-attempt guidelines.
• Initiate securities registration, insurance licensing, carrier appointment, and related onboarding activities for assigned advisors.
• Coordinate with Recruiting, Human Resources, Licensing and Registration, Technology, and field leadership to deliver a consistent onboarding experience.
• Order licensing study materials and develop study calendars that support completion of required coursework and exam preparation.
• Schedule licensing examinations within required time frames and administer applicable retest policies and procedures.
• Monitor advisor progress against study plans, testing deadlines, and onboarding requirements, escalating risks or issues to management when appropriate.
• Connect advisors with tutoring, vendor support, tools, and other resources available throughout the licensing and registration process.
• Manage hardware and software requests, track technology deployment, coordinate installation and setup, and resolve readiness issues.
• Maintain established service-level requirements and communicate clear expectations, deadlines, and status updates to advisors and field management.
• Partner with internal teams to resolve onboarding issues and implement process, efficiency, and control improvements.

Skills

Onboarding coordination

Licensing knowledge

Regulatory awareness

Stakeholder comms

Excel

PowerPoint

Data analysis

Process improvement

Project management

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Job description

JPMorgan Chase & Co. Wealth Management is seeking an Advisor Onboarding Associate to coordinate the onboarding process for newly hired advisors and be their primary contact.

You will guide advisors through licensing, registration, exam prep, and technology setup, working with Recruiting, HR, Licensing, Tech, and field management. You will monitor deadlines, schedule exams, arrange materials, and ensure a consistent onboarding experience.