J. P. Morgan Wealth Management - Advisor Onboarding Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, is seeking an Advisor Onboarding Associate to coordinate the onboarding of newly hired wealth management advisors, guiding licensing, registrations, exams, and technology setup to ensure readiness.

You will partner with Recruiting, HR, Licensing, Technology, and field management to resolve issues, monitor deadlines, and drive process improvements while maintaining clear communication and high-quality service for advisors and clients.

Qualifications

• Minimum of three years of experience in the brokerage or financial services industry.
• Experience coordinating multiple activities, deadlines, and stakeholder communications within an onboarding, licensing, operational, or comparable program.
• Knowledge of securities registration or insurance licensing processes, including licensing documentation, exam scheduling, or related regulatory requirements.
• Experience communicating procedural requirements, timelines, and status updates to employees, managers, and business partners.
• Ability to monitor progress against established plans, deadlines, and service-level requirements.
• Experience creating process, procedure, or program documentation.

Responsibilities

• Serve as the primary point of contact for advisors and field management throughout the Advisor Onboarding Program.
• Host onboarding calls to explain program expectations, licensing requirements, timelines, study resources, testing deadlines, and exam-attempt guidelines.
• Initiate securities registration, insurance licensing, carrier appointment, and related onboarding activities for assigned advisors.
• Coordinate with Recruiting, Human Resources, Licensing and Registration, Technology, and field leadership to deliver a consistent onboarding experience.
• Order licensing study materials and develop study calendars that support completion of required coursework and exam preparation.
• Schedule licensing examinations within required time frames and administer applicable retest policies and procedures.
• Monitor advisor progress against study plans, testing deadlines, and onboarding requirements, escalating risks or issues to management when appropriate.
• Connect advisors with tutoring, vendor support, tools, and other resources available throughout the licensing and registration process.
• Manage hardware and software requests, track technology deployment, coordinate installation and setup, and resolve readiness issues.
• Maintain established service-level requirements and communicate clear expectations, deadlines, and status updates to advisors and field management.
• Partner with internal teams to resolve onboarding issues and implement process, efficiency, and control improvements.

Skills

Onboarding coordination

Stakeholder communication

Process improvement

Attention to accuracy

Data analysis

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Visio

Job description

Make an impact by helping newly hired advisors begin their careers with the tools, resources, and support they need to serve clients effectively. Join the J.P. Morgan Wealth Management Advisor Onboarding Team and collaborate with partners across the firm to deliver a consistent onboarding experience. You will have the opportunity to build relationships, improve processes, and contribute to meaningful work that supports our advisors and clients.

As an Advisor Onboarding Associate within the J.P. Morgan Wealth Management Advisor Onboarding Team, you will coordinate the onboarding process for newly hired advisors and serve as their primary point of contact. You will guide advisors through licensing, registration, exam preparation, and technology setup while communicating expectations and monitoring required deadlines. You will partner with Recruiting, Human Resources, Licensing and Registration, Technology, and field management to resolve issues and deliver a consistent onboarding experience. Your work will help advisors become prepared to support clients in making the most of their financial lives. You will also have the opportunity to identify and implement process, efficiency, and control improvements across the onboarding program.

Job Responsibilities

• Serve as the primary point of contact for advisors and field management throughout the Advisor Onboarding Program.
• Host onboarding calls to explain program expectations, licensing requirements, timelines, study resources, testing deadlines, and exam-attempt guidelines.
• Initiate securities registration, insurance licensing, carrier appointment, and related onboarding activities for assigned advisors.
• Coordinate with Recruiting, Human Resources, Licensing and Registration, Technology, and field leadership to deliver a consistent onboarding experience.
• Order licensing study materials and develop study calendars that support completion of required coursework and exam preparation.
• Schedule licensing examinations within required time frames and administer applicable retest policies and procedures.
• Monitor advisor progress against study plans, testing deadlines, and onboarding requirements, escalating risks or issues to management when appropriate.
• Connect advisors with tutoring, vendor support, tools, and other resources available throughout the licensing and registration process.
• Manage hardware and software requests, track technology deployment, coordinate installation and setup, and resolve readiness issues.
• Maintain established service-level requirements and communicate clear expectations, deadlines, and status updates to advisors and field management.
• Partner with internal teams to resolve onboarding issues and implement process, efficiency, and control improvements.

Required Qualifications, Capabilities, and Skills

• Minimum of three years of experience in the brokerage or financial services industry.
• Experience coordinating multiple activities, deadlines, and stakeholder communications within an onboarding, licensing, operational, or comparable program.
• Knowledge of securities registration or insurance licensing processes, including licensing documentation, exam scheduling, or related regulatory requirements.
• Experience communicating procedural requirements, timelines, and status updates to employees, managers, and business partners.
• Ability to monitor progress against established plans, deadlines, and service-level requirements.
• Ability to identify, document, and elevate operational issues and risks.
• Experience analyzing data or trends to support decisions and process improvements.
• Experience creating process, procedure, or program documentation.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
• Ability to coordinate work across multiple business teams and manage competing deadlines.
• Ability to perform the responsibilities of the role with attention to accuracy and established procedures.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree.
• Experience supporting advisor or banker onboarding and licensing programs.
• Working knowledge of the Financial Industry Regulatory Authority Form U4 process, Series 7 and Series 66 examination scheduling, and life and health insurance licensing.
• Experience coordinating insurance carrier appointments.
• Experience supporting process improvement or operational control initiatives.
• Proficiency in Microsoft Visio.
• Familiarity with Chase Wealth Management or J.P. Morgan Securities business operations.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.